Client Relations Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee all initial interactions with clients across various channels (email, phone, chat, etc.)

• Develop and sustain detailed client profiles within the CRM system

• Evaluate incoming leads through an initial assessment of client background, preferences, and needs

• Allocate high-value and appropriate leads to Client Relations Directors

• Provide support to the team during all phases of the deal-closing process

• Ensure the accuracy, completeness, and proper tracking of data within the CRM system

• Track and analyze lead sources to inform marketing insights and future initiatives

• Prepare necessary documents and conduct research as required to meet client needs

• Create PAC (Pricing and Availability Check) templates in line with client specifications

• Contact property owners and managers to verify availability, pricing, and terms

• Assist in drafting proposals based on given guidelines

• Submit proposals for evaluation and approval by the Team Lead and/or Director

• Perform additional related tasks as assigned by the Client Relations Director – Operations

⛳️ Requirements

• A minimum of 3 years of dedicated experience in hotel, travel, concierge, and executive support

• Experience with luxury or high-net-worth clients is advantageous but not mandatory

• A bachelor's degree is the minimum educational requirement

• Outstanding verbal and written communication skills in English

• Strong proficiency with CRM systems, Google Suite, and other organizational tools

• Ability to multitask and work effectively under tight deadlines

• Understanding of customer service principles and best practices

• Collaborates and coordinates with team members to achieve work goals

• Values and effectively utilizes the diverse skills, insights, and ideas of others

• Maintains high performance standards and takes responsibility and accountability for outcomes

🏝️ Benefits

• Performance-based bonus

• 20 Days of Paid Time Off

• 5 Days of Paid Sick Leave

• 6 Days of Paid Holidays

• Work Equipment Stipend

• Private Health Insurance

• Flexible Work Schedule (subject to business needs and management approval)