Client Project Manager – Refurbishment & Maintenance

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Identify and acquire new clients through outbound engagement, referrals, and networking efforts.

• Transform inbound leads into long-term accounts and sustainable project pipelines.

• Foster client relationships to enhance repeat business opportunities.

• Monitor and report on client revenue performance metrics.

• Organize engineer and subcontractor participation for quote scoping.

• Draft and distribute detailed quotes utilizing the CRM system.

• Collaborate with suppliers and subcontractors to ensure cost competitiveness.

• Follow up on pending quotes to boost conversion rates.

• Schedule jobs in the CRM based on trade, location, and availability.

• Generate work orders for engineers or the supply chain.

• Coordinate materials, access arrangements, and client communications effectively.

• Oversee job progress and ensure completion quality.

• Serve as the client's single point of contact throughout the job lifecycle.

• Conduct quality checks through photos, feedback, and verification of completion.

• Address and escalate issues as needed.

• Provide job summaries and updates to clients.

• Invoice jobs within 24 hours after completion.

• Follow up on payments and resolve billing inquiries.

• Track project profitability and payment cycles diligently.

• Achieve weekly and monthly KPIs for revenue, jobs booked, quote turnaround, and collections.

• Participate in daily stand-up meetings and report on performance metrics.

• Enhance speed, accuracy, and overall customer experience.

⛳️ Requirements

• A minimum of 2 years' experience in property maintenance, residential/commercial refurbishments, or construction—preferably in positions such as Project Manager, Estimator, Quantity Surveyor, or similar roles.

• Strong knowledge of building services, trade workflows, quoting processes, and project delivery methodologies.

• Experience in managing project costs, preparing work quotes, and generating revenue through proactive client engagement.

• Excellent and professional communication skills with clients, suppliers, subcontractors, and internal teams, both in writing and verbally.

• Ability to accurately manage multiple projects, quotes, and job schedules simultaneously.

• Proficient in CRM systems, scheduling platforms, and Microsoft 365 applications.

• Availability during UK business hours.

• A remote workstation equipped with two screens, reliable high-speed internet, and backup power supply.

• Capacity to prioritize effectively under pressure.

• Proactive self-starter with a focus on ownership of outcomes and process improvements.

• Experience using Eworks Manager is advantageous.

• Previous experience working with tenants, property management companies, suppliers, and subcontractors is a plus.

🏝️ Benefits

• Full-time, permanent employment.

• Remote working opportunities.

• Workstation equipped with two screens.

• UK working hours, Monday to Friday, from 8am to 5pm.