Client Project Manager – Ops

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee essential projects for Paylocity’s largest, most intricate, and highest-revenue clients.

• Determine project scope, formulate project plans, and monitor and report on progress.

• Comprehend client business challenges and align Paylocity features and benefits to address these issues.

• Resolve operational challenges impacting regular usage of the Paylocity system.

• Deliver customer service to both internal and external clients.

• Organize internal and external client teams, delineating roles, responsibilities, objectives, and timelines.

• Update client senior leadership on ongoing progress.

• Assist in conducting quarterly business reviews.

• Identify project impediments and suggest risk mitigation strategies.

• Recognize HR, Finance, and IT opportunities that can be addressed using Paylocity products or HCM solutions.

• Champion client needs and communicate their preferences, feature requests, and market trends internally.

• Spot opportunities for automation, product enhancement, and process improvement.

• Lead client calls and report on the deliverables of project tasks.

• Travel to client locations up to 50% of the time.

• Remain informed about trends, regulations, and best practices in HR, payroll, and benefits administration.

• Share pertinent industry insights with clients.

• Utilize Microsoft OneDrive, Microsoft SharePoint, and Taskray for project management.

⛳️ Requirements

• Bachelor’s degree or equivalent education and experience is required.

• 5–7 years of experience in project management or technical account management is required.

• Previous experience in client services and client-facing roles is required.

• Exceptional project and time management abilities.

• Capability to multitask and adapt to frequently changing priorities.

• Previous experience in HCM or payroll service bureaus is strongly preferred.

• Advanced skills in Microsoft Excel, including VLOOKUP.

• Preferred proven knowledge of the majority of the Paylocity HCM suite.

• Ability to communicate information clearly and persuasively.

• Strong interpersonal skills for engaging with C-level executives.

• Previous experience in product training and instructional design is preferred.

• Ability to influence stakeholders without direct authority.

• Must reside in the U.S. Central Time Zone.

• Willingness to travel to client sites up to 50% of the time.

• Capability to sit for extended periods, typically 7–8 hours daily.

• Proficiency in operating computers and phone systems, typing, and using multiple software applications simultaneously.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Disability insurance.

• 401(k) match.

• Perks supporting employees, their families, and financial well-being.

• Opportunities for career development.

• Eligibility for annual bonuses.

• Grant of restricted stock units based on individual performance.

• Comprehensive benefits package.