Client Project Manager, Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee critical projects for Paylocity’s largest, most intricate, and highest-revenue clients

• Establish project scope, create project plans, and monitor and report progress

• Comprehend client business challenges and align Paylocity features and benefits to tackle them

• Address operational issues impacting regular use of the Paylocity system

• Deliver outstanding customer service to both internal and external clients

• Collaborate with internal stakeholders to ensure timely project completion

• Cultivate relationships with Sales, Client Services, and other Paylocity departments to enhance client satisfaction

• Coordinate teams from both internal and external clients, clarify objectives, assign tasks, and adhere to timelines

• Provide ongoing progress reports to clients’ senior leadership

• Assist with quarterly business reviews

• Identify project obstacles and recommend risk-mitigation strategies

• Recognize HR, Finance, and IT opportunities that can be addressed with Paylocity products or HCM solutions

• Advocate for clients and convey their needs, feature requests, and market trends to internal teams

• Spot opportunities for automation, product enhancements, and process improvements

• Lead client calls to report on the completion of project tasks

• Travel to clients up to 50%

• Remain informed about HR, payroll, and benefits administration trends, regulations, and best practices

• Share pertinent industry insights with clients

• Perform additional duties as assigned by the Client Services Director

⛳️ Requirements

• Bachelor’s degree or equivalent education and experience required

• 5–7 years of experience in project management or technical account management required

• Prior client services and client-facing experience required

• Exceptional project and time management skills

• Capability to multitask and adapt to frequently changing priorities

• Prior experience in HCM or payroll service bureau highly preferred

• Advanced skills in Microsoft Excel, including VLOOKUP

• Proven knowledge of the majority of the Paylocity HCM suite preferred

• Ability to communicate information clearly and persuasively

• Excellent interpersonal skills for engaging with C-level executives

• Previous experience in product training and instructional design preferred

• Ability to influence stakeholders without direct authority

• Willingness to assist clients in Mountain and Pacific Time Zones

• Ability to travel to clients up to 50%

• Capacity to sit for extended periods, typically 7–8 hours per day

• Proficient in operating computer and phone systems, typing, and using multiple software programs concurrently

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• Disability insurance

• 401(k) match

• Career development opportunities

• Annual bonus eligibility

• Restricted stock unit grant based on individual performance

• Full range of benefits