Client & Product Success Manager

This is a fully remote position, open to applicants in Serbia.

📋 Description

• Serve as the main point of contact for a range of advertising clients and users of AI tools.

• Manage all aspects of client communication: including emails, phone calls, follow-ups, and proactive check-ins.

• Convert advertising performance data and product insights into straightforward, actionable recommendations.

• Conduct biweekly or monthly calls with clients to align on objectives, performance, and subsequent steps.

• Assist in onboarding and the continuous usage of the AI ad analysis platform.

• Collect feedback from clients and users and transform it into clear insights for internal teams.

• Collaborate closely with PPC managers, product teams, and leadership to ensure the fulfillment of client goals.

• Hold internal stakeholders accountable for their deliverables and deadlines.

• Monitor account health, client satisfaction, and signals of risk for both service and product clients.

• Maintain accurate and up-to-date records in CRM, documentation, and internal tools.

⛳️ Requirements

• Experience in Client Account Management: Demonstrated experience in managing client relationships within an agency or service-oriented setting.

• Product / SaaS Perspective: Background in Customer Success, Product Success, or supporting SaaS users is highly valued.

• Exceptional Communication Skills: Ability to convey information clearly, confidently, and professionally, both in writing and verbally.

• Strong Analytical Skills: Proficient in explaining performance metrics and product insights in simple terms.

• Organizational Skills & Accountability: Capable of managing priorities, ensuring follow-through, and keeping processes moving forward.

• Technologically Proficient: Comfortable using tools such as CRMs, Google Workspace, Slack, task management software, and dashboards.

• Familiarity with Amazon Ads: Basic understanding of Amazon PPC or a strong desire to learn quickly.

• Proactive and Inquisitive: Able to identify issues early and seek ways to enhance the client and user experience.

🏝️ Benefits

• Remote-First Role: Opportunity to work from any location.

• Location Preference: Candidates from Eastern Europe are preferred, though this is not a strict requirement.

• Career Advancement: Gain exposure to both client services and product success pathways.

• Cross-Functional Collaboration: Work closely with product, PPC, and leadership teams.

• Opportunities for Learning & Development: Enhance your knowledge in Amazon advertising and SaaS products.

• Flexible Work Schedule: Engage in time-zone friendly collaboration with a focus on results.