Client Operations Specialist

This is a fully remote position, open to applicants in Alabama, +27 more states.

📋 Description

• Facilitate coordination between operations and Revecore's clients to accomplish agreed-upon tasks.

• Gather essential documents, information, and account placements.

• Foster and maintain working relationships to enhance claims resolution positively.

• Address client and Revecore operations phone calls and emails promptly, ensuring an initial response within 24 hours.

• Utilize internal tools efficiently to meet client needs and minimize inquiries directed at clients.

• Escalate relevant issues to the CS VP.

• Engage in monthly or quarterly client calls to build rapport and streamline processes.

• Navigate healthcare software systems to execute assigned tasks, including Close & Return, New Insurance, Timely Filing, Reconciliation, ICD-10 Code Sweep Report, and Work Queues.

• Collaborate with client staff to address requests and obtain documentation to advance accounts.

• Organize and keep updated documentation related to client access and specific client protocols and processes.

• Support the training of new COSs during their onboarding process.

• Maintain internal documentation regarding specific client processes.

⛳️ Requirements

• 3-5 years of experience in client-facing roles.

• 3-5 years of experience working with client systems.

• Experience handling complex claims directly related to the role.

• Demonstrated ability to communicate effectively both verbally and in writing with clients, team members, and other departments.

• Exceptional follow-through capabilities.

• Attention to detail is crucial.

• Proven ability to work effectively with all organizational levels and establish new relationships.

• Must reside in the United States, within one of the specified states.

• Eligibility to work in the United States is required.

• Successful completion of a background check is necessary.

• Ability to work from a quiet, distraction-free home environment.

• Secure home internet connection with speeds exceeding 20 Mbps for downloads and 10 Mbps for uploads.

• A workspace that can accommodate workstation equipment and related materials.

🏝️ Benefits

• Work-from-home arrangement.

• Quiet, distraction-free home work environment.

• Secure home internet connection with speeds greater than 20 Mbps download and 10 Mbps upload.

• Workspace that accommodates workstation equipment and related materials.

• Commitment to Affirmative Action/Equal Opportunity employment.