Client Manager – Leave Solutions

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Act as the main point of contact for designated Leave Solutions clients.

• Deliver daily operational support and foster client relationships.

• Address complex claim issues, escalations, and client inquiries by utilizing expertise in Absence and Disability.

• Keep informed about Alight products and services, articulating the value of the One Alight service model.

• Advise clients on how to leverage Alight solutions to meet their business objectives.

• Support technology and service solutions, including awareness of industry trends, practices, and risks.

• Offer technical expertise for pre/post-production testing, SSRs/CROs, and defect management.

• Provide timely and proactive updates on status to both internal and external stakeholders.

• Manage client escalations and work collaboratively with internal teams and external stakeholders to pinpoint service delivery and claims trends.

• Acquire and apply new skills, methods, and behaviors in response to evolving client and business needs.

• Serve as a change agent while striving for continuous improvement.

• Organize, host, participate in, and contribute to cross-departmental and client/broker meetings.

• Travel to internal meetings, client meetings, and industry conferences as required.

⛳️ Requirements

• Minimum of 3 years of direct experience in Client/Broker Relationship management or equivalent advanced education.

• Strong operational, relationship-building, and issue-resolution capabilities.

• Knowledge of contracts, pricing, and financial models.

• Experience in identifying and anticipating risks while implementing effective risk mitigation strategies.

• Ability to recognize expansion opportunities.

• Industry experience in HR services/outsourcing, Business Management, Disability/absence, and/or Healthcare.

• Willingness to travel 20–25% of the time.

• Work authorization for the employing country without current or future visa sponsorship requirements.

• Successful completion of a background check appropriate for the position.

• Capability to participate in video interviews; Alight promotes a camera-on culture.

🏝️ Benefits

• Health, dental, and vision coverage starting from Day One.

• Wellbeing programs available.

• Retirement plans with contribution matching options.

• Generous time-off policies.

• Parental leave provided.

• Opportunities for continuing education.

• Career advancement opportunities available.

• Flexible working arrangements where feasible.

• Competitive total rewards package offered.

• Background-check process and reasonable accommodations available for applicants with disabilities.