Client Import Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the main support and daily point of contact for client service teams and operations.

• Maintain records for clients, system defaults, tariff databases, related vendors, and keywords.

• Facilitate the completion of release and entry summaries.

• Oversee client and customs process activities, including support for releases, classifications, compliance, and auditing.

• Develop and sustain working relationships with clients and carriers.

• Prioritize and execute tasks based on client needs, customs regulations, and Livingston standards.

• Confirm documentation for release, compliance, and rating requirements.

• Create, maintain, and adhere to client Standard Operating Procedures (SOPs) and Electronic Service Procedures (ESPs).

• Ensure timely and accurate shipment releases and ratings across various transportation modes.

• Audit tasks performed by the Release Pool or NSC in Air/Sea locations.

• Support, guide, and mentor Release Operations team members at non-Air/Sea locations.

• Escalate issues and suggest corrective measures.

• Generate customs entries and input shipment information for EDI release, rating, and billing.

• Reach out to clients and carriers to gather missing documentation, information, or instructions.

• Collaborate with Customs and PGAs as required.

• Conduct checks on tariffs, valuations, and client/importer information.

• Perform documented internal audits.

• Compile and present performance statistics for the Client Service Team.

• Engage in daily team operations, meetings, and special projects.

• Coordinate and implement electronic data relationships.

• Stay informed on new system developments.

• Execute other related tasks and adhere to established policies and procedures.

⛳️ Requirements

• Minimum of 3 years of relevant experience.

• High School diploma/GED or equivalent qualification.

• Actively working towards or have successfully completed the Certified Customs Specialists (CCS) designation with CSCB or NCBFAA, if not already achieved.

• Successful completion of the CCS examination is essential for further progression.

• Exceptional oral and written communication skills along with strong organizational abilities.

• Interpersonal skills that are client service-oriented.

• Capability to manage high volumes of work and meet tight deadlines.

• In-depth understanding of company policies and procedures.

• Strong attention to detail, organization, completeness, and accuracy.

• Good analytical and problem-solving skills.

• Ability to make decisions and recommendations within authorized constraints.

• Excellent time management capabilities.

• Ability to maintain a professional image.

• Proficiency in Word and Excel.

• Competence in using a personal computer and common business software/machines.

🏝️ Benefits

• Opportunities for incentives.

• Comprehensive benefits package.

• Professional development opportunities.

• Flexible and growth-oriented work environment.

• Continuous learning opportunities available.

• Long-term support for career advancement.

• Accommodations provided throughout the recruitment process for applicants and employees with disabilities.