Client Experience Manager

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Develop and implement client engagement initiatives and events that enhance relationships and support Woolpert's growth objectives.

• Oversee conferences, client gatherings, executive meetings, hospitality initiatives, and webinars.

• Organize logistics, timelines, budgets, vendors, sponsorships, and on-site execution.

• Identify target audiences, objectives, and desired outcomes in collaboration with stakeholders.

• Ensure programs facilitate meaningful client interactions and effective follow-up.

• Create tailored client experiences before, during, and after events.

• Assist with executive briefings, client visits, and appreciation activities.

• Collect client and internal feedback to pinpoint areas for improvement.

• Link individual engagements to clients' broader relationships with Woolpert.

• Collaborate with Sales and account teams to ensure engagement strategies align with account objectives.

• Align engagement efforts with business priorities and identify key clients and prospects.

• Facilitate pre-event engagement strategies, meeting plans, lead capture initiatives, and post-event follow-ups.

• Work with Creative and Communications teams on messaging, invitations, and materials.

• Establish objectives and success metrics; monitor participation, leads, pipeline influence, and feedback.

• Create post-event summaries that include results, insights, and recommendations.

• Contribute to collective Client Experience tools, processes, and playbooks.

⛳️ Requirements

• Bachelor's degree in Marketing, Communications, Hospitality, Business, or a related field.

• Over 5 years of experience in event marketing, client engagement, customer experience, field marketing, hospitality, or a similar field, including independently managing conferences, client events, or executive engagements.

• Excellent project management, communication, and interpersonal skills.

• Ability to handle multiple stakeholders, deadlines, and budgets effectively.

• Capability to build strong relationships with executives, clients, and vendors.

• Experience in managing vendors, contracts, venues, sponsorships, and logistics.

• Ability to connect event activities to business results.

• Willingness and capability to travel as necessary.

• Applicants must already have work authorization in the country where the job is located.

• Visa sponsorship is not available.

• Preferred: Experience in architecture, engineering, geospatial, consulting, technology, or professional services.

• Preferred: Background in a collaborative event, field marketing, or client-experience team.

• Preferred: Familiarity with CRM, event management, marketing automation, and project management software.

• Preferred: Experience with lead capture, follow-up, ROI reporting, client journey mapping, or lifecycle/account-based experience strategies.

• Preferred: Experience in supporting executive-level or strategic account engagements.

🏝️ Benefits

• Freedom to Work program: Set your own schedule and location (as appropriate).

• Principal program: Earn the opportunity to become an owner of the firm.

• Flexible paid time off/vacation: Take time off when it makes sense for you and your team.

• Career development: Explore a wide range of learning and growth opportunities within and across industries.

• Health, life, vision, and dental insurance.

• Paid sick time.

• Retirement plan.

• Fitness reimbursement.

• Pet insurance.

• Identity protection.

• Technology stipend.

• Employee assistance program.

• Competitive pay.