Client Experience Coordinator

This is a fully remote position, open to applicants in New Mexico.

📋 Description

• Assist with entry-level coordination, administrative tasks, data cleaning, and reporting for the Voice of the Client initiative.

• Aid in the administration of monthly Project Surveys, Client Listening sessions, and Bid Debriefs.

• Organize stakeholder interviews, meetings, schedules, logistics, follow-ups, and routine operations.

• Provide administrative assistance to the Client Development Team and its leadership.

• Arrange documents, workshop notes, meeting minutes, and follow-up materials.

• Oversee the client feedback survey mailbox and address routine inquiries.

• Input and update data in Qualtrics, Salesforce/CFM, SharePoint, and other program tools.

• Monitor survey responses, coordinate follow-ups, and perform routine data cleaning and validation.

• Generate dashboard exports, recurring data reports, presentation materials, and stakeholder report contributions.

• Revise approved process documents, SOPs, reference materials, training content, SharePoint pages, and Ecosystem content.

• Maintain program files and content repositories.

• Document changes in processes, provide status updates, and escalate any risks, blockers, or ambiguities.

⛳️ Requirements

• Bachelor's degree and/or relevant work experience; recent graduates are encouraged to apply.

• Basic competency in Microsoft Office applications, particularly Excel and PowerPoint.

• Familiarity with or eagerness to learn Qualtrics, Salesforce/CFM, SharePoint, Power BI, or Monday.com.

• Excellent organizational skills and comfort with structured, process-oriented work.

• Interest in enhancing knowledge of client experience processes, client feedback systems, and reporting tools.

• Capability to communicate and collaborate effectively with internal and external stakeholders.

• Skills in customer relationship management and addressing customer needs.

• Strong attention to detail and thoroughness.

• Ability to identify routine process issues, adhere to documented procedures, and escalate as necessary.

• Proficient in organizing tasks, prioritizing work, meeting deadlines, and clearly communicating status updates.

🏝️ Benefits

• Medical, dental, vision, life, AD&D, and disability benefits.

• Paid time off.

• Leaves of absence.

• Voluntary benefits and perks.

• Flexible work options.

• Well-being resources.

• Employee assistance program.

• Business travel insurance.

• Service recognition awards.

• Award-winning training and development programs.

• Resources and support for career advancement.

• In-person Day 1 onboarding at an AECOM office location.