Client Executive

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the commercial relationship and account strategy for a designated portfolio of active health systems with revenue potential ranging from $5–7M.

• Establish connections with operational, managerial, and executive stakeholders.

• Conduct quarterly and annual executive business reviews that address performance, peer benchmarking, and the agenda for the upcoming quarter.

• Maintain gross and net retention objectives; manage renewal and upsell narratives, terms, closing strategies, and renewal forecasting.

• Define, implement, and report on contracted financial and operational outcomes, as well as savings cases.

• Direct Customer Success Managers, Implementation teams, and Product/FDE leads by establishing strategy, sequencing tasks, and escalating issues as necessary.

• Identify, develop, and finalize expansions within existing accounts, which may include new modules, service lines, and entities.

• Foster customer advocates for case studies and references.

• Communicate account risks to leadership and convert feedback regarding adoption, friction, and pricing into actionable insights for Product, Sales, and Leadership.

• By the end of 90 days, assume control of the portfolio, validate value baselines, deliver executive business reviews, map stakeholders, identify expansion opportunities, and manage the renewal forecast.

• After 12 months, achieve gross retention, secure expansions across multiple health systems, implement value reporting, and convert at least one customer into a public reference.

⛳️ Requirements

• Over 10 years of experience in a commercial role within healthcare SaaS or health technology catering to hospitals, health systems, or Integrated Delivery Networks (IDNs).

• Previous personal accountability for a renewal, expansion, or growth quota, demonstrating specific results.

• Proven history of conducting business reviews and commercial discussions with C-suite and VP-level health system leaders.

• Proficiency in constructing and defending a quantified financial case before executives.

• Ability to effectively operate through others while being responsible for outcomes not directly managed.

• Familiarity with health system ERP and supply chain systems, including Workday, Oracle, Infor, and GHX, as well as EHR environments such as Epic is advantageous.

• Must be authorized to work in the United States without requiring employer sponsorship.

🏝️ Benefits

• Incentive Stock Options that are proportional to your salary.

• Fully remote work environment, with access to a NYC co-working space.

• Opportunities for in-person collaboration.

• Unlimited Paid Time Off (PTO).

• Comprehensive health, vision, and dental benefits.

• 401K plan.

• The chance to contribute to a robust foundational team with strong data and engineering expertise.

• A dynamic, high-growth work atmosphere.

• The opportunity to empower frontline healthcare workers by reducing administrative burdens.

• Collaborative work alongside clinicians, engineers, and revenue leaders.