Client Engineer – Operations Specialist

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Manage client management platforms effectively.

• Assist with the deployment and lifecycle management of operating systems.

• Ensure client policies and configurations are maintained.

• Aid in the packaging of software and deployment of applications.

• Support the processes involved in patch management.

• Create basic automation and scripting solutions.

• Engage in platform upgrades and modernization efforts.

• Resolve complex client-related issues.

• Maintain technical documentation and adhere to established standards.

• Oversee ticket monitoring, follow-up, and escalation processes.

• Coordinate the equipment and technology service needs of remote sites with contacts, support teams, vendors, and service providers.

• Manage the procurement of hardware, software, and subscriptions, including requirements gathering, approvals, ordering, delivery, and renewal tracking.

• Provide consistent status updates on assigned initiatives and tickets, detailing progress, risks, dependencies, and next steps.

• Carry out other duties as assigned.

⛳️ Requirements

• Minimum of 3 years experience in client support or engineering.

• Proficient in client management technologies.

• Basic knowledge of PowerShell scripting is required.

• Understanding of device lifecycle management is essential.

• Familiarity with enterprise security controls is preferred.

• CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) certification is desirable.

• Experience with Intel Compatible PCs, peripherals, Dell clients, Apple computers, and printers.

• Proficient in both Windows and Macintosh operating systems.

• Familiarity with Microsoft Office and security software is expected.

• Strong verbal and written communication skills are necessary.

• Experience in monitoring ticket queues and coordinating follow-ups across technical teams.

• Proven track record in coordinating the technology service needs of remote sites.

• Experience in managing hardware, software, or subscription procurement and renewal processes.

• Excellent organizational, documentation, and customer service skills are required.

• Ability to work flexible shifts to meet business requirements.

• Capability to lift and move computer devices weighing up to 50 pounds.

• Willingness to travel as needed, up to 10% of the time.

• Must successfully pass a pre-employment drug screening.

🏝️ Benefits

• Paid time off.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• 401k match at 50% on the dollar up to 7% of employee contributions.

• Opportunity for commission, bonuses, or profit sharing.

• Potential sign-on bonus, subject to state and local laws, terms, and conditions.

• Equal Employment Opportunity employer.

• Disability accommodations are available during the application process.