Client Director

This is a fully remote position, open to applicants in Canada.

📋 Description

• Drive sales for Professional Services, generating revenue and ensuring client satisfaction within the FSI sector and major banking institutions.

• Work closely with colleagues across North America to meet goals related to bookings, revenue, margins, and client advocacy.

• Take ownership of all facets of Professional Services in the designated territory.

• Promote services sales while supporting license and cloud opportunities.

• Guarantee the successful implementation of solutions.

• Act as a trusted advisor and showcase the complete portfolio of Professional Services.

• Create client solutions and establish a pipeline to achieve quarterly booking objectives.

• Enhance existing accounts through effective solution delivery, enhancements, and managed services.

• Oversee the lifecycle management of opportunities, including forecasting, SOW/proposal development, approvals, and updates in Salesforce (CEM).

• Negotiate project scope, timelines, and costs with both internal teams and external vendors.

• Manage revenue forecasting and reporting for senior management.

• Handle the end-to-end execution of T&M and fixed-fee projects, which includes planning, resource forecasting, risk management, and delivery tracking.

• Assist in business development through RFP responses, opportunity tracking, and cross-functional collaboration.

• Engage with C-level stakeholders across both commercial and public-sector clients.

• Drive process enhancements and either lead or mentor teams to boost delivery and operational efficiency.

⛳️ Requirements

• 10+ years of experience in IM/IT, complemented by a degree/diploma or equivalent qualifications.

• 7+ years of experience working with enterprise IT systems.

• Proven success in selling to enterprise clients.

• Strong preference for experience within the Financial Services industry.

• Deep understanding of complex business and technical processes, as well as project management methodologies.

• Experience in selling Professional Services, including opportunity sizing and solution estimation.

• Proficiency in large-scale ECM implementations and aligning business needs with solutions (e.g., OpenText).

• Demonstrated success in managing and closing engagements, preferably exceeding $1M annually.

• Background in major consulting firms with experience serving enterprise clients (Ontario region preferred).

• Strong executive presence, along with excellent communication skills and professionalism.

• High ownership mentality with a dedication to fulfilling client requirements.

• Preference for candidates located in the Toronto/GTA area.

• Willingness to travel up to 3–4 days a week.

🏝️ Benefits

• A comprehensive benefits package that supports physical, emotional, and financial well-being.

• Opportunities for variable and commission compensation in eligible roles.

• Vacation entitlement.

• Paid time off.

• Reasonable accommodations during the application or recruitment process.

• A commitment to diversity and inclusion.

• Opportunities for collaboration, innovation, and personal growth.