Client Delivery Supervisor – Commercial Deposits

This is a fully remote position, open to applicants in Illinois, +2 more states.

📋 Description

• Lead, mentor, and oversee a team of client delivery specialists.

• Offer continuous guidance, performance evaluations, and support for professional growth.

• Manage daily client delivery operations.

• Address service-related concerns and ensure prompt and accurate resolution of requests.

• Assist in the implementation and communication of policies, procedures, and operational strategies.

• Encourage compliance with policies and procedures within the team.

• Maintain and revise operational procedures to ensure consistent and efficient service delivery.

• Handle a selected portfolio of prominent client and internal department accounts.

• Conduct account setup and maintenance tasks.

• Cultivate expertise in treasury management products and services.

• Collaborate with internal stakeholders to coordinate the implementation and servicing of treasury management solutions.

• Support system upgrades, conversions, migrations, and activities related to acquisitions that affect client delivery operations.

• Report any suspicious activity to Financial Intelligence.

• Notify management or HR of customer complaints and procedural violations.

• Report ethical issues to Associated Bank’s anonymous Ethics Hotline.

⛳️ Requirements

• Associate’s degree in Business, Finance, or a relevant combination of education and experience.

• Over 3 years of experience in treasury management client delivery services, bank deposit servicing, or banking operations.

• Strong understanding of deposit operations and account opening procedures.

• Must have access to reliable transportation and the ability to drive lawfully, if necessary.

• At least 1 year of leadership experience (preferred).

• Experience in treasury management (preferred).

• Certified Treasury Professional (CTP) certification (preferred).

• Accredited ACH Professional (AAP) certification obtained within two years (preferred).

• Must accurately represent yourself and your experiences throughout the recruiting and hiring process.

• Successful completion of Associated Bank’s background check for new hires.

• Must adhere to relevant enterprise policies, procedures, laws, regulations, and Bank Secrecy Act requirements.

🏝️ Benefits

• Retirement savings options, including both 401(k) and Pension plans.

• Paid time off to engage in community volunteering.

• Diversity-focused Colleague Resource Groups.

• Competitive salary packages.

• Opportunities for professional development and career advancement.

• Well-being programs and incentives.

• Parental leave benefits.

• Employee stock purchase plan.

• Military benefits.

• Personal banking, loan, investment, and insurance benefits.

• Associated Bank provides additional support throughout the application, interview, and hiring processes.