Client Delivery Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Review, format, and amend Word, Adobe PDF, and Excel documents to create high-quality client reports.

• Implement report formatting guidelines and client protocols, including text styling, graphics, naming conventions, addressing, and spreadsheets.

• Examine reports against production guidelines and specific client requirements.

• Adjust documents and other files as needed for draft or final reports.

• Exhibit proficiency in Quire, Narratives, Database Utilities, Vision, Pro-Track, and various delivery methods following training.

• Reach out to Training for support and retraining when required.

• Communicate with the Senior Consultant, Technical Report Reviewer, Program Manager, and Client Delivery about any discrepancies in reports or attachments.

• Conduct self-checks under quality-control protocols prior to sending reports to clients or Quality Control.

• Fulfill reports in accordance with productivity standards and client deadlines.

• Organize reports daily based on due dates, rush status, and On Time On Us status.

• Arrange workspace for optimal efficiency and productivity.

• Safeguard confidential company information.

• Provide timely customer service and proactive solutions to meet client needs.

• Adhere to Bureau Veritas principles, policies, SOPs, Work Instructions, quality standards, and safety regulations.

• Maintain a safe and tidy work environment.

• Work overtime when permitted.

⛳️ Requirements

• High school diploma or General Education Diploma (GED) is required.

• Some college experience is preferred.

• At least two years of administrative experience is necessary.

• Ability to compose reports, business correspondence, and standard operating procedures.

• Capability to effectively present information and respond to inquiries from clients, colleagues, and technical field staff.

• Proficient in using a computer.

• Familiarity with word processing software, spreadsheet software, and project management software.

• Willingness to learn Drop Box, Box, Quire, SharePoint, and internal applications.

• Capacity to focus for extended periods with a sharp attention to detail.

• Ability to excel in a remote setting with minimal distractions and supervision.

• Skills in time management, active listening, critical thinking, and problem-solving.

• Strong oral and written communication abilities.

• Competence to work independently as well as collaboratively within a team.

• Capability to maintain a constant state of alertness and safety.

• Ability to successfully operate from a remote location.

• Capacity to meet the physical demands of the role.

• Must possess a cell phone and provide your own internet service.

• Availability to work flexible schedules based on business and client requirements.

• No certifications, licenses, or registrations are required.

🏝️ Benefits

• Medical, Dental, and Vision insurance coverage.

• Company-matched retirement plan.

• Generous paid time off and company holidays.

• Life insurance and AD&D coverage.

• Short-term disability (STD) and long-term disability (LTD) benefits.

• Optional life and pet insurance.

• Employee Assistance Program (EAP) and Total Wellbeing Lifestyle Programs.

• Tuition assistance and/or professional development opportunities.

• Employee discounts.

• Competitive salary and benefits package.

• Remote work arrangement.

• Overtime opportunities may be available with prior approval.