Client Delivery Project Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of implementation projects from start to finish, which includes feature rollouts, onboarding new clients, platform migrations, and transition-out projects.

• Lead project initiation meetings and maintain governance meetings, status updates, risk and issue tracking, and executive briefings.

• Keep project plans, timelines, milestones, and dependency tracking up to date.

• Identify risks, obstacles, and key decision points; escalate issues and drive towards resolutions.

• Manage change requests related to project scope and ensure alignment between clients and internal teams regarding impacts.

• Organize end-user training, communications, and enablement resources.

• Oversee user acceptance testing and ensure readiness for go-live, including support during the post-launch phase.

• Establish a consistent client experience throughout RFPs, implementations, migrations, renewals, and transition-out stages.

• Manage transitions between lifecycle phases and team handoffs.

• Convert contracts, statements of work, and commitments into actionable project plans.

• Lead RFP planning, including sequencing, execution, coordination of contributors, reviews, demonstrations, and deadline management.

• Enhance RFP processes through the creation of templates, standards, and replicable workflows.

• Aid in module upselling by recognizing adoption gaps and developing expansion cases.

• Create templates for enabling existing modules and monitor module adoption.

• Collaborate with Product, Engineering, Implementation, Transition, Account Management, and external partners.

• Resolve conflicts between teams regarding priorities or timing.

• Document workflows, maintain templates and playbooks, and ensure project records are up to date.

• Adhere to and enhance PMO standards, processes, and cross-functional workflows.

⛳️ Requirements

• Candidates must be legally authorized to work in the United States.

• Aspira cannot sponsor or assume sponsorship of employment visas, now or in the future.

• Proven experience managing complex, cross-functional projects such as RFPs, implementations, migrations, or transitions.

• Strong skills in organization, documentation, and process enhancement.

• Comfortable coordinating efforts between technical and non-technical teams.

• Clear and confident communicator with excellent client-facing abilities.

• Adaptable, emotionally intelligent, and capable of flourishing in a dynamic environment.

• Ability to rapidly learn new technical concepts and systems, taking initiative without waiting for direction.

• Prior experience in implementing or supporting SaaS platforms.

• Knowledge of data migration concepts, including DEV/QA/UAT/PROD environment tiers, data validation and reconciliation, cutover, and rollback planning.

• Familiarity with the software development lifecycle, including sprint/release cycles, backlog and ticket management, and QA/testing phases.

• Comfortable interpreting technical documentation for non-technical stakeholders.

• Proficient in Monday.com or another equivalent project management tool.

• Proficient in Jira.

• Experience with Confluence, Microsoft 365, or similar applications.

• Bachelor's degree in Business, Technology, or a related field, or equivalent practical experience.

• PMP, CAPM, or equivalent project management certification.

• 3–5 years of experience in project management, program management, or client delivery.

• Familiarity with system implementations or platform migrations that require thorough documentation and cross-team coordination.

• Experience supporting RFP responses, proposal writing, or initiatives for account growth and upselling.

• Experience working within a PMO or a standardized project governance framework.

• Knowledge of Agile/Scrum methodologies; Scrum Master or related certification is a plus.

🏝️ Benefits

• Equal Employment Opportunity Employer.

• Reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs and practices.

• Identity verification process through Checkr to support a fair, secure hiring process.