Client Delivery Program Manager – CDE PMO

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and implement strategic plans for clients in collaboration with senior leadership at Velera and the designated financial institution.

• Provide comprehensive oversight of project and product rollouts within the financial institution program.

• Collaborate with Client Growth Management, Client Service Delivery, Project Delivery teams, vendors, and various business units.

• Cultivate and strengthen productive client relationships while advocating for the financial institution within Velera.

• Create action plans for issue resolution, monitor program risks and health, and tackle project-related challenges.

• Formulate strategic roadmaps and oversee the execution of initiatives within the financial institution program.

• Plan, implement, and deliver multiple projects and programs that align with client strategic objectives.

• Establish connections with executives, department heads, and project implementation teams.

• Maintain the framework for financial institution program management, encompassing scope, schedules, and resource needs.

• Generate program status updates, KPI metrics, client presentations, and business reviews.

• Track progress and compliance with schedule, scope, and quality benchmarks; identify, mitigate, and escalate risks and dependencies.

• Act as the primary contact point among partners, Velera business units, and clients.

• Oversee communications regarding resolutions and the implementation of card processing, product launches, and strategic initiatives.

• Serve as the management contact for project challenges and escalated resolutions.

• Lead or engage in cross-functional projects.

• Provide consulting on solution development and assist various departments at Velera.

• Stay informed about PMO tools, products, service applications, regulations, and project/program management practices.

• Travel to financial institution and vendor locations, potentially working onsite with clients for extended durations.

⛳️ Requirements

• Bachelor’s Degree in a related field, preferably in Systems or Business Management, or an equivalent combination of education and experience.

• A minimum of ten (10) years of experience in a client support environment is required.

• At least five (5) years of experience in the financial services sector is necessary.

• Five (5) years of experience in credit, debit, and/or eCommerce is preferred.

• Familiarity with project management best practices and Six Sigma methodologies is preferred.

• PgMP or PMP certification is preferred.

• Strong client-facing and influencing capabilities are essential.

• Knowledge of partner organizations and platforms is important.

• Proficient understanding of program management and PMO reporting tools is required.

• Familiarity with Velera products and service applications is necessary.

• Knowledge of payment regulations, including Dodd-Frank, is important.

• Awareness of industry-standard best practices and PMO processes is essential.

• This position is currently not eligible for sponsorship.

🏝️ Benefits

• Competitive wages.

• Medical coverage with telemedicine options.

• Dental and Vision insurance.

• Basic and Optional Life Insurance.

• Paid Time Off (PTO).

• Maternity, Parental, and Family Care leave.

• Community Volunteer Time Off.

• 12 Paid Holidays.

• Company Paid Disability Insurance.

• 401k plan with employer matching.

• Health Savings Accounts (HSA) with employer contributions.

• Flexible Spending Accounts (FSA).

• Supplemental Insurance options.

• Mental Health and Well-being support through the Employee Assistance Program (EAP).

• Tuition Reimbursement.

• Wellness program initiatives.

• Remote-first, flexible working environment.