Client Delivery Manager

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Act as the main point of contact for SAP NS2 cloud clients

• Lead comprehensive customer engagement from the signing of contracts to renewals

• Oversee customer onboarding and ongoing service delivery

• Initiate projects for release and maintenance

• Offer architectural guidance and governance coaching

• Manage customer relationships and initiate renewal processes

• Recognize and support opportunities for cross-selling, upselling, renewals, and SLA management

• Create quarterly business reviews and balanced scorecards

• Formulate service and business plans that align with customer needs and SAP NS2’s cloud strategy

• Coordinate delivery lifecycles, including scope, budget, milestones, releases, maintenance, and long-term account vision

• Keep track of customer IT calendars and produce monthly service reports

• Implement Enhanced Managed Services and Cloud Application Services

• Develop stabilization and recovery strategies for critical customer situations in collaboration with MCC and OCC teams

• Collaborate with sales teams, delivery units, cloud operations, Mission Control Center, and executive stakeholders

• Assist customers in cloud adoption, standardization, and transformation toward SAP NS2 Cloud Solutions

⛳️ Requirements

• Must be a U.S. Person; NS2 does not provide visa sponsorship for this position

• 6+ years of experience in managing and delivering SAP consulting, hosting, support, or operations projects in client-facing roles

• 5+ years of experience in SAP Basis and/or infrastructure operations or development

• Practical expertise in SAP cloud solutions, including HEC and S/4HANA

• Experience in delivering SAP Enterprise Cloud or on-premises solutions for enterprise clients

• Familiarity with SAP’s cloud ERP offerings (Cloud ERP Private / RISE with SAP) and SAP NS2 cloud operating models

• Basic knowledge of cloud and SAP operations, including networking, HA/DR, and integrations

• SAP Basis experience and/or certification with AWS, Azure, or Google Cloud

• Bachelor’s degree in a relevant field

• Excellent communication skills suitable for both technical and executive audiences

• Strengths in engagement management, relationship building, and de-escalation

• Ability to handle multiple engagements with a proactive, problem-solving approach

• Leadership, organizational, and interpersonal skills for effective cross-functional collaboration

• Knowledge or certification in SAP IT operations standards, including ITIL 4, Run SAP, SAP CoE, Solution Manager ALM, or FRUN

• Internal transfers require approval from the manager

🏝️ Benefits

• Flexible working arrangements

• Focus on health and well-being

• Accessibility accommodations and special assistance available

• Variable incentive opportunities, in accordance with relevant plans and policies

• Additional benefits available, in line with relevant plans and policies

• Employee Referral Program applicable for eligible permanent positions