Client Delivery Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Build and sustain robust client relationships by comprehending business goals, operational hurdles, priorities, and the utilization of CLARIFIRE.

• Act as the primary account owner and main point of contact for client communications, support requirements, projects, and escalations.

• Facilitate regular client meetings and quarterly account reviews centered on current priorities, the account roadmap, system adoption, and areas for enhancement.

• Guide and educate clients on CLARIFIRE features while collaborating with subject matter experts to uphold user support, training, processes, workflows, releases, and account documentation.

• Utilize authorized AI tools to enhance efficiency, quality, and consistency in client communications, documentation, analysis, and other job-related outputs, adhering to company security and data privacy protocols.

• Detect trends, persistent issues, process enhancements, and opportunities for the advancement of CLARIFIRE services.

• Oversee account health, open requests, service-level agreements, project progress, risks, and dependencies; provide transparent updates to clients and Clarifire management.

• Keep thorough and up-to-date records of client requests, decisions, action items, tickets, and delivery status.

• Coordinate the implementation of enhancements and other client initiatives with Business Analysis, Application Support, Development, Quality Assurance, and Project Management teams to ensure timely delivery.

⛳️ Requirements

• Capability to handle multiple priorities, deadlines, and client expectations in a dynamic environment while ensuring accuracy and follow-through.

• Excellent client relationship management skills with the ability to communicate effectively with client contacts, leadership, and cross-functional internal teams.

• Proficient presentation and communication abilities.

• Strong analytical and problem-solving skills, including the capacity to clarify incomplete information, identify root causes, and convey practical solutions.

• Self-motivated, collaborative, and dedicated to ongoing learning and improvement.

• Bachelor’s degree or an equivalent combination of education and relevant experience.

• Over 3 years of experience in client delivery, client success, application support, project delivery, business analysis, or a related role within a technology-driven setting.

• Proficiency in Microsoft Office, including Excel, Word, Outlook, and Teams.

• Experience with software applications, workflow or process automation, and ticketing systems is preferred.

• Experience in the Financial Services/Mortgage Industry is preferred.

🏝️ Benefits

• Travel is required, approximately 20% annually.