Client Delivery Analyst III, CDE PMO Pilot Commercialization

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate the effective execution of intricate debit and/or credit projects for financial institutions through technical tasks and quality assessments.

• Guide client consultations to gather business and technical requirements, integrating these into project plans.

• Offer technical guidance while coordinating all stages of the operational implementation of technical project deliverables.

• Engage with clients to review complex project specifications and explore options with both clients and vendors.

• Conduct gap analyses to outline necessary system setup requirements.

• Advise clients on strategies to fulfill business objectives.

• Serve as a bridge between client and vendor technical teams, mapping technical files across systems.

• Implement project plans alongside client personnel and vendors, ensuring that technical tasks are executed accurately and promptly.

• Identify and document unresolved issues and support their resolution.

• Assure implementation quality while communicating technical needs to third-party vendors and internal project support teams.

• Validate system parameters, perform testing, and adjust program parameters as needed.

• Provide technical assistance during the design, development, and implementation phases.

• Offer extended-hour post-implementation support and occasional on-site assistance.

• Adhere to change control and management processes, guiding junior consultants in following these protocols.

• Cultivate relationships with clients and internal project stakeholders to facilitate complex implementations.

• Identify opportunities for process enhancements and assist in developing product/service requirement templates and procedures.

• Mentor and train junior Analysts.

• Complete departmental project tasks and provide after-hours on-call support for installations.

• Perform additional duties as required.

⛳️ Requirements

• A Bachelor’s degree in a related field and/or an equivalent combination of experience and education is required.

• Training in Six Sigma Methodology and project management certification is preferred.

• A minimum of seven (7) years of relevant experience in the payment processing industry is essential.

• A comprehensive understanding of payment card products, support services, and processes is required.

• Five (5) years of relevant experience in business or system analysis is necessary.

• Three (3) years of experience in client-facing project support is required.

• Experience in managing card processing conversions that involve migrating data from one processing platform to another is essential.

• This position is currently not eligible for sponsorship.

• Must possess authorization to work in the United States, as stipulated by the E-Verify and Right To Work regulations.

🏝️ Benefits

• Competitive wages

• Medical with telemedicine

• Dental and Vision

• Basic and Optional Life Insurance

• Paid Time Off (PTO)

• Maternity, Parental, Family Care

• Community Volunteer Time Off

• 12 Paid Holidays

• Company Paid Disability Insurance

• 401k (with employer match)

• Health Savings Accounts (HSA) with company provided contributions

• Flexible Spending Accounts (FSA)

• Supplemental Insurance

• Mental Health and Well-being: Employee Assistance Program (EAP)

• Tuition Reimbursement

• Wellness program

• Remote-first, flexible environment