Client Delivery Analyst I – Digital Platform, Channel Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in the effective execution of intricate debit and/or credit projects and initiatives for financial institutions.

• Collaborate with clients to determine business and technical needs.

• Offer technical guidance for designated implementations and oversee the operational rollout of technical deliverables.

• Engage with clients to review specifications and explore project options alongside clients and vendors.

• Conduct gap analyses to establish system configuration requirements.

• Provide consulting and advice on strategies to fulfill business needs.

• Facilitate communication between client and vendor technical teams and data-map technical files across systems.

• Implement project plans with client personnel and vendors, ensuring that technical tasks are performed accurately and punctually.

• Identify and report unresolved issues to project managers and aid in their resolution.

• Convey technical aspects and requirements of implementation to vendors and internal project support groups.

• Validate system parameters, perform testing, and adjust program parameters as necessary.

• Deliver technical support throughout the design, development, and implementation phases.

• Provide after-hours on-call support and extended-hour assistance post-implementation.

• Adhere to change control and change management protocols.

• Cultivate working relationships with clients, vendors, and internal project teams.

• Recognize process enhancements and complete departmental project assignments.

• Travel occasionally to offer on-site support as required.

⛳️ Requirements

• An associate's degree in a related field and/or a comparable combination of experience and education is mandatory.

• A bachelor’s degree is preferred.

• A minimum of one (1) year of relevant experience in the payment processing sector is required.

• A comprehensive understanding of payment card products, support services, and processes is necessary.

• A general understanding of all Velera Products and Solutions and their implementation in relation to assigned projects is essential.

• Proven skills in facilitation, organization, prioritization, decision-making, and conflict resolution are required.

• Capacity to communicate effectively in both spoken and written formats, and to deliver presentations using various audiovisual aids.

• Ability to thrive in a fast-paced environment, manage various priorities/projects, and meet deadlines.

• Demonstrated strong analytical abilities, with the capacity to navigate complex factors in multifaceted projects.

• Capability to work independently with minimal oversight, exercise discretion, and show sound judgment.

• Proficiency in Microsoft Word, Excel, Teams, and spreadsheet software applications is necessary.

• Knowledge and experience with Six Sigma projects is preferred.

• Willingness to travel as needed, approximately 10-15% of the time.

• Ability to provide extended-hour post-implementation client support.

• This position is not currently eligible for sponsorship.

🏝️ Benefits

• Competitive wages

• Medical coverage with telemedicine options

• Dental and vision insurance

• Basic and optional life insurance

• Paid Time Off (PTO)

• Maternity, parental, and family care leave

• Community volunteer time off

• 12 paid holidays

• Company-paid disability insurance

• 401k plan with employer matching

• Health Savings Accounts (HSA) with company contributions

• Flexible Spending Accounts (FSA)

• Supplemental insurance options

• Mental health and well-being support through an Employee Assistance Program (EAP)

• Tuition reimbursement

• Wellness programs

• Remote-first, flexible work environment

• Commitment to psychological safety, well-being, and fostering a sense of belonging.