Client Coordinator – Supervisor

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and manage the department's personnel

• Guarantee that daily operations function efficiently and effectively

• Organize and prioritize daily tasks to ensure prompt and high-quality responses to client inquiries and product offerings

• Ensure fair workload distribution to meet daily, weekly, and monthly objectives

• Develop, coordinate, and assess monthly spreadsheets for clients

• Keep accurate and up-to-date client and examinee data in systems and databases

• Generate custom and ad hoc reports as needed

• Maintain regular communication with the QA department regarding workflow and the status of pending reports

• Foster client relationships and fulfill client-specific requirements

• Ensure adherence to federal ERISA and state regulations

• Advocate for the efficient use of clinical resources and suggest improvements to management

• Address physician and customer complaints or quality assurance concerns

• Provide support for various departmental roles

• Advise management on consultant quality, availability, and compliance with policies

• Engage in the creation and implementation of policies and procedures

• Attend management meetings

• Participate in training and educational activities

• Execute additional duties as assigned

⛳️ Requirements

• High school diploma or equivalent is mandatory

• A minimum of one to three years of clerical experience, or a comparable mix of education and experience

• Supervisory experience in a medical office or insurance sector is preferred

• Proficient in various software applications, including Microsoft Word, Outlook, PowerPoint, Excel, and the Internet

• Capability to perform arithmetic calculations with whole numbers and decimals, including rates and percentages

• Comprehensive understanding of HIPAA regulations and compliance

• Ability to accurately follow management directives

• Strong attention to detail and accuracy

• Excellent communication abilities

• Competence to work independently, prioritize tasks, and manage time effectively

• Capacity to maintain confidentiality

• Skill in fostering a positive, team-oriented atmosphere

• Ability to concentrate amidst normal or significant distractions

• Capability to perform well under pressure or in stressful situations

• Adaptability to manage changes, delays, or unforeseen events appropriately

• Reliability in adherence to the company's attendance policy

• Experience with an Independent Dispute Resolution Entity (IDRE) and familiarity with the Federal IDR/No Surprises Act process is a substantial advantage, though not essential

🏝️ Benefits

• Comprehensive training on workflows and processes

• Monday to Friday work schedule

• Fully remote work opportunity