Client Coordinator

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Manage cases via CMS and client portals, which includes entering, reviewing, and confirming eligibility and case details.

• Accurately prepare, input, monitor, and maintain data.

• Obtain medical records from external sources and upload them into internal databases.

• Assess documentation for completeness and precision.

• Address client emails concerning case status, reports, concerns, and inquiries.

• Engage with providers, physicians, and clinicians to allocate cases and update records.

• Collaborate with internal teams regarding pending reports and case developments.

• Ensure adherence to HIPAA, CMS regulations, company policies, and quality standards.

• Utilize various systems and databases to enter, retrieve, and manage case information.

• Participate in virtual training sessions and shadowing opportunities.

• Achieve accuracy and productivity benchmarks.

⛳️ Requirements

• Minimum of 2 years in patient access, healthcare administration, or a related field.

• Strong skills in data entry and computer usage.

• Proficient in Microsoft Word, Outlook, and Excel.

• Excellent written communication and professional email etiquette.

• High level of attention to detail and strong organizational capabilities.

• Ability to multitask and swiftly adapt to changing priorities.

• Capacity to follow instructions and quickly learn new systems.

• Comfortable working independently and handling repetitive tasks.

• Preferred experience in reviewing eligibility.

• Prior experience in the healthcare industry is preferred.

• Experience with Salesforce is preferred.

• Familiarity with Independent Dispute Resolution (IDR) is preferred.

• Previous experience in reviewing contracts, legal documents, or medical records is preferred.

• Reliable high-speed internet connection is required.

• A private, distraction-free workspace is required.

• Availability from Monday to Friday, 8:00 AM–4:30 PM CST is mandatory.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Critical Illness, Accident, and Hospital benefits.

• 401(k) Retirement Plan with pre-tax and Roth post-tax contributions options.

• Life Insurance (Voluntary Life & AD&D for employees and their dependents).

• Short-term and long-term disability coverage.

• Health Spending Account (HSA).

• Transportation benefits provided.

• Employee Assistance Program.

• Paid Time Off/Leave (PTO, Vacation, or Sick Leave).

• Fully remote work opportunity.

• Potential for contract-to-hire employment.

• Consistent Monday-Friday work schedule.

• Opportunity to gain valuable experience in healthcare operations and case management.

• Potential for long-term career growth and advancement.

• Virtual training and shadowing on the first day.