Client Coordinator

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Address inquiries from clients, healthcare professionals, nurses, or client representatives.

• Provide responses to questions, status requests, concerns, and general information inquiries.

• Input and retrieve client or claimant data utilizing various systems and databases.

• Maintain regular communication with the QA department regarding workflow and the status of pending reports.

• Reach out to providers for assignments and update the relevant database.

• Organize and archive both open and closed cases.

• Confirm client information and document client-specific guidelines within the system.

• Collaborate independently and with team members to resolve inquiries, document cases, and return cases promptly.

• Redirect calls to other departments as necessary.

• Carry out clerical tasks including typing, filing, emailing, and proofreading.

• Assist in managing customer complaints and quality assurance matters.

• Inform management of any report-related issues or concerns.

• Adhere to state and federal safety and legal regulations.

• Execute additional duties as assigned.

⛳️ Requirements

• High school diploma or equivalent is mandatory.

• At least one year of clerical experience is required.

• Familiarity with general computer operations, fax machines, copiers, scanners, and telephones.

• Proficiency in Microsoft Word, Outlook, Excel, and navigating the Internet.

• Capacity to be trained on and comply with HIPAA regulations and compliance standards.

• Competent typist with a minimum typing speed of 40 W.P.M.

• Ability to accurately follow instructions and management directives.

• Commitment to accuracy, thoroughness, quality of work, and initiative to suggest improvements.

• Outstanding communication skills.

• Capability to work independently, prioritize tasks effectively, and manage time efficiently.

• Must maintain confidentiality.

• Ability to foster a positive, team-oriented atmosphere.

• Skill to remain focused amidst normal or significant distractions.

• Must adhere to company policies and procedures.

🏝️ Benefits

• Medical insurance.

• Vision insurance.

• Dental insurance.

• Paid time off.

• 401(k).