Client Coordinator

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Promptly manage and respond to inquiries from clients and their representatives regarding questions, report statuses, concerns, and requests for information.

• Input and access client or claimant information utilizing the appropriate systems and databases.

• Maintain daily communication with the QA department concerning workflow and the status of pending reports.

• Reach out to providers for assignments and update the corresponding database.

• Organize and archive both open and closed cases.

• Confirm client information and document client-specific guidelines and details in the system.

• Collaborate both independently and with team members to address, document, and return cases in a timely manner.

• Direct calls to other departments as necessary.

• Execute clerical tasks including typing, filing, emailing, and proofreading.

• Assist in resolving customer complaints and addressing quality assurance issues.

• Inform management of any report-related issues or concerns.

• Ensure adherence to state and federal safety and legal regulations in all practices.

• Perform additional duties as assigned.

⛳️ Requirements

• High school diploma or equivalent is required.

• At least one year of customer service experience, or an equivalent combination of education and experience is preferred.

• Comprehensive knowledge of general computer operations, fax machines, copiers, scanners, and telephones.

• Proficiency in multiple software applications, including Microsoft Word, Outlook, Excel, and Internet usage.

• Ability to be trained on and comply with HIPAA regulations and compliance standards.

• Capability to follow instructions and accurately respond to management directives.

• Attention to detail, thoroughness, a sense of responsibility for the quality of work, and initiative to propose improvements.

• Outstanding communication skills.

• Ability to work independently, prioritize tasks effectively, and manage time efficiently.

• Commitment to maintaining confidentiality.

• Ability to adhere to all company policies and procedures.

🏝️ Benefits

• 100% remote (work-from-home) position.

• Consistent EST schedule with flexible start times between 7:30am and 9:30am.

• Comprehensive medical, vision, and dental benefits.

• Paid time off.

• 401k plan.