Client Coordinator

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Coordinate and prepare medical claims, records, referrals, and necessary documentation for assessment and processing.

• Collect and organize claim-related materials from various sources.

• Ensure that all required documents are complete, accurate, and compiled into detailed case files.

• Respond promptly to inquiries from clients and client representatives regarding questions, report status, concerns, and information requests.

• Enter and retrieve client or claimant information using the appropriate systems and databases.

• Maintain daily communication with the QA department concerning workflow and the status of pending reports.

• Contact providers for assignment and update the database accordingly.

• File and archive both open and closed cases systematically.

• Verify that client information is up to date and document client-specific guidelines, rules, and information in the system.

• Collaborate independently and with team members to address inquiries, document information, and return cases promptly.

• Direct calls to other departments when necessary.

• Perform clerical duties, including typing, filing, emailing, and proofreading.

• Assist with customer complaints and quality assurance matters.

• Inform management of any report issues or concerns.

• Ensure that practices comply with state and federal safety and legal regulations.

• Carry out other assigned responsibilities.

⛳️ Requirements

• High school diploma or equivalent is required.

• A minimum of one year of clerical experience; or an equivalent combination of education and experience is preferred.

• Experience in a medical office or insurance industry is preferred.

• Proficient in the use of general computer systems, fax machines, copiers, scanners, and telephones.

• Familiarity with Microsoft Word, Outlook, Excel, and the Internet.

• Ability to be trained on and comply with HIPAA regulations and standards.

• Capable typist with a minimum speed of 40 W.P.M.

• Ability to accurately follow instructions and management directives.

• Attention to detail, thoroughness, accountability for work quality, and the initiative to identify improvements.

• Strong communication skills.

• Ability to work independently, prioritize tasks, and manage time effectively.

• Commitment to maintaining confidentiality.

• Capability to perform well under pressure and in stressful situations.

• Adaptability to manage changes, delays, or unforeseen events appropriately.

• Must adhere to all company policies and procedures.

🏝️ Benefits

• Competitive benefits package.

• Paid time off.

• 401k plan.