Client Care Specialist

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Respond to incoming calls within 5 seconds by utilizing established call scripts and workflows.

• Deliver a warm, empathetic, and professional experience to all callers.

• Achieve daily performance metrics, including outbound calls, call durations, hold times, and missed-call rates.

• Handle SMS and email communications by following approved templates and service standards.

• Accurately document every client interaction, call, and outcome in the CRM system.

• Direct prospective clients to the appropriate resources when the firm is unable to assist.

• Manage a specialized business area, such as the AI receptionist, referrals, web inquiries, SMS, or outbound client calls.

• Conduct outbound calls to renew memberships, identify additional legal needs, and connect clients with trusted partners.

• Request 5-star reviews from satisfied clients.

• Collaborate with team members to ensure an exceptional client experience.

⛳️ Requirements

• No prior legal experience necessary.

• Proficient in spoken and written U.S. English.

• Excellent customer service and communication abilities.

• Comfortable making outbound calls and requesting renewals, referrals, and reviews from clients.

• Strong phone etiquette.

• Exceptional grammar, spelling, and meticulous attention to detail.

• Ability to quickly learn new technologies.

• Capability to maintain focus while working independently from home.

• A growth mindset with an openness to receiving feedback.

• Computer must have Windows 11 or newer.

• Minimum 16 GB of RAM.

• At least a 500 GB SSD or larger.

• Minimum Intel Core i5 10th Generation processor or equivalent.

• External mouse required.

• Webcam necessary.

• Quality headset with a microphone is a must.

• UPS or inverter for uninterrupted power supply.

• Fiber or equivalent internet connection with a minimum of 100 Mbps, uncapped service, and Ethernet connection.

• Full-time availability during U.S. Eastern Time business hours, Monday through Friday.

🏝️ Benefits

• Monthly salary of $850 USD.

• Opportunities for uncapped bonuses.

• 8 Paid Holidays.

• Paid Time Off (PTO).

• Comprehensive training provided.

• Continuous professional development opportunities.

• Potential for career growth.

• Supportive international team environment.

• Fully remote work arrangement.

• Enjoyable team events.

• Team-oriented culture fostering a positive work environment.