Client Care Agent

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to incoming calls and direct them to the appropriate team.

• Inform customers about Collette's travel offerings and benefits.

• Create and confirm tour packages within the internal reservation system.

• Clarify offers and upgrades related to various tour elements.

• Review and finalize Retail booking annotations that require action from the Client Care Center.

• Manage modifications to tours, flight schedule adjustments, re-booking elements, information requests, and follow-up documentation.

• Assist the sales team and support the Retail product line.

• Achieve and surpass both qualitative and quantitative performance objectives.

⛳️ Requirements

• Experience in a Call Center and/or the travel industry is advantageous.

• Excellent attention to detail.

• Capability to organize and prioritize daily tasks in a dynamic environment.

• Strong computer proficiency.

• Familiarity with Microsoft Excel, Outlook, and Word is preferred.

• Ability to engage with customers while maintaining a high standard of professionalism.

• Competence in collaborating effectively with all team members.

• Willingness to work during nights and weekends.

• A mindset of curiosity and continuous learning.

• Interest in exploring and utilizing AI and other emerging technologies.

• Some level of higher education is preferred, though not mandatory.

🏝️ Benefits

• Medical, Dental, and Vision coverage.

• Peloton One Membership.

• Generous Paid Time Off (PTO).

• Paid holidays.

• Paid birthday off.

• Paid volunteer hours.

• 401(k) plan with company match.

• Paid parental leave.

• Paid bereavement leave.

• Employee Assistance Program.

• Tuition reimbursement.

• Exclusive travel discounts and incentives.