Client Billing Support Specialist I

This is a fully remote position, open to applicants in United States.

📋 Description

• Address and resolve issues raised by clients and therapists through phone and live chat.

• Conduct in-depth investigations to identify the root causes of problems.

• Collaborate with Product teams to enhance the platform.

• Assist and educate customers on the Grow Therapy platform.

• Deliver outstanding customer service to both clients and therapists.

• Act as the primary resource and advocate for clients and therapists.

• Ensure that clients and therapists feel valued and supported throughout their journey.

⛳️ Requirements

• Minimum of one year of experience with insurance across various commercial and government payers.

• Strong understanding of medical terminology and ICD-10/CPT codes, ideally in the mental health sector.

• Experience with Claim MD or Availity for benefit verification.

• Proficient in reading EOBs and clearly explaining benefits to patients.

• Familiarity with various payer portals.

• Self-motivated, eager to learn, and comfortable with uncertainty and asynchronous communication.

• Strong problem-solving skills and curiosity about health technology.

• Kindness and empathy, with a focus on enhancing customer experience.

• Ability to work independently and remotely while adapting to shifting priorities and customer needs.

• Comfort in meeting quantitative metrics, including daily conversation volume.

• Capacity to excel in a fast-paced startup environment and contribute to its growth.

• Bilingual skills are a plus, especially in Spanish.

• Resume must be submitted in PDF format.

• Must indicate whether sponsorship is needed to work in the United States and confirm current location in the United States.

🏝️ Benefits

• Extensive medical, dental, vision, life, and disability insurance coverage.

• Complimentary access to therapy through the Grow platform (available to US employees).

• Retirement savings options and equity opportunities.

• Flexible paid time off, company-paid holidays, and a complete company-wide Winter Break.

• Up to 18 weeks of paid parental leave along with a new child stipend.

• Designated weekly flexible time for self-care.

• Annual wellness and development stipend.

• Pre-tax commuter benefits for team members working from hub locations.

• Support for home workspace and meal benefits.

• Wellness memberships, virtual care, discounts on pet insurance (where available), and global travel assistance.

• Opportunity to travel 2–3 times a year for company and department offsite events.