Client Billing Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the complete client billing process for diagnostic laboratory services.

• Ensure invoices comply with laboratory service agreement guidelines, internal policies, accurate pricing, and client specifications.

• Investigate disputed invoice transactions, determine underlying issues, and implement corrective measures.

• Reach out to clients for adjustments and facilitate the transfer of transactions to submit claims to payers when necessary.

• Monitor outstanding invoice balances and keep track of aging reports.

• Engage with clients to address issues and accelerate payment processes.

• Keep precise records of invoice statuses, communications, and client feedback within the billing system.

• Work collaboratively with billing, reimbursement, Market Access, Sales, and billing vendor teams.

• Stay updated on client requirements, laboratory service agreements, pricing adjustments, and regulatory changes impacting invoicing.

• Create and evaluate invoice performance reports to identify trends and opportunities for process improvement, aiding management in decision-making.

⛳️ Requirements

• An Associate’s or Bachelor’s degree in healthcare administration, business, or a related field is preferred.

• A minimum of 2 years of experience in medical claims processing, ideally within a diagnostic laboratory or healthcare environment.

• Comprehensive knowledge of insurance billing, payer requirements, and denial management processes.

• Familiarity with laboratory coding systems (CPT, ICD-10), explanation of benefits (EOB), and remittance advice.

• Proficient in billing software and Microsoft Office Suite.

• Exceptional attention to detail, strong organizational abilities, and effective communication skills.

• Capability to work both independently and as part of a team in a fast-paced setting.

• Reliable access to high-speed internet.

• Standard office equipment including a computer, phone, and video conferencing tools are required.

🏝️ Benefits

• Opportunity for fully remote work from a home office or other appropriate remote location.

• Flexible scheduling and hours agreed upon in collaboration with leadership.

• Competitive salary and benefits that align with local market practices and legal requirements in each country where GeneDx operates.