Client Account Manager – Marketing Agency

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Take charge of the strategy for each client account, setting goals, KPIs, and quarterly plans.

• Facilitate regular client meetings, engage with stakeholders, and document subsequent actions.

• Evaluate performance metrics such as ROAS, CPA, CAC in relation to LTV, and organic growth indicators.

• Collaborate with specialists in Paid Search, Paid Social, Programmatic/DSP, SEO, Creative, and Analytics.

• Discover and define growth opportunities, including new channels, testing, and budget increases.

• Identify retention risks early and develop strategies to mitigate them across the portfolio.

• Act as the primary strategic liaison for a portfolio of clients.

• Cultivate client relationships and strategies to achieve business objectives.

⛳️ Requirements

• A minimum of 5 years of experience as an Account Manager or Account Director in a performance or digital marketing agency.

• Proven experience managing multiple B2B client accounts simultaneously, focusing on client relationship management, account growth, and project oversight.

• Background in handling advertising-driven accounts across Paid Search, Paid Social, or Programmatic/DSP.

• Strong understanding of attribution, KPIs, and optimization principles.

• Proficient in written and spoken English.

• Experience in leading strategic discussions with senior client stakeholders.

• Must be located in Latin America or Africa, or within the UTC+2 time zone.

• Willingness to work approximately 9 am–5 pm US Central/Mountain time.

• Familiarity with SEO-driven accounts is a plus.

• Experience with US or international clients is also a plus.

🏝️ Benefits

• A fully distributed team working across the US, LATAM, Europe, and APAC.

• Flexible work arrangements.

• Opportunity to make a meaningful impact from the very first day.

• A culture founded on curiosity, transparency, and ownership.

• Collaborate with top-tier channel specialists.

• Opportunities for experimentation, cross-training, and personal growth.

• A strong emphasis on work-life balance; we prioritize high performance without overwork.