Client Account Manager – Marketing Agency

This is a fully remote position, open to applicants in Ghana.

📋 Description

• Act as the primary strategic liaison for a portfolio of Finch clients

• Oversee client relationships and account strategy

• Take ownership of goals, KPIs, and quarterly roadmaps for each client account

• Conduct regular client meetings and manage stakeholders

• Record next steps from meetings

• Evaluate performance against ROAS, CPA, CAC in relation to LTV, and organic growth metrics

• Collaborate with specialists in Paid Search, Paid Social, Programmatic/DSP, SEO, Creative, and Analytics

• Identify and define growth opportunities, including new channels, tests, and budget expansions

• Proactively identify retention risks and develop mitigation plans across the portfolio

⛳️ Requirements

• 5+ years of experience as an Account Manager or Account Director in a marketing agency (performance or digital)

• Proven experience managing multiple B2B client accounts simultaneously, encompassing client relationship management, account growth, and project oversight

• Background in managing advertising-driven accounts in Paid Search, Paid Social, and Programmatic/DSP

• Strong understanding of attribution, KPIs, and optimization principles

• Proficient in written and spoken English

• Comfortable leading strategic discussions with senior client stakeholders

• Located in Latin America or Africa, or any region up to UTC+2

• Availability to work approximately 9am–5pm US Central/Mountain time

• Preferred: experience with SEO-driven accounts

• Preferred: experience with US or international clients

🏝️ Benefits

• Fully distributed team across the US, LATAM, Europe, and APAC

• Flexible work environment

• Opportunity to make a meaningful impact from day one

• Culture that fosters curiosity, transparency, and ownership

• Empowerment to make impactful decisions

• Collaboration with top-tier channel specialists

• Opportunities for experimentation, cross-training, and professional growth

• Emphasis on work-life balance

• High performance without the expectation of overwork