Client Account Manager – Marketing Agency

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• Take charge of the strategy for each client account, encompassing goals, KPIs, and quarterly roadmaps.

• Facilitate regular client meetings.

• Oversee stakeholder management and document subsequent actions.

• Evaluate performance against ROAS, CPA, CAC in relation to LTV, and organic growth metrics.

• Collaborate with specialists in Paid Search, Paid Social, Programmatic/DSP, SEO, Creative, and Analytics.

• Identify and define growth opportunities, including new channels, testing initiatives, and budget expansions.

• Proactively identify retention risks and develop mitigation strategies across the client portfolio.

⛳️ Requirements

• A minimum of 5 years experience as an Account Manager or Account Director at a performance or digital marketing agency.

• Proven track record managing multiple B2B client accounts concurrently, including client relationship management, account growth, and project oversight.

• Experience handling advertising-focused accounts across Paid Search, Paid Social, or Programmatic/DSP.

• Strong understanding of attribution, KPIs, and optimization strategies.

• Proficient in written and spoken English.

• Capable of leading strategic discussions with senior client stakeholders.

• Located in Latin America or Africa, or any region up to UTC+2.

• Availability to work approximately 9am–5pm US Central/Mountain time.

• Experience with SEO-driven accounts is a plus.

• Familiarity with US or international clients is desirable.

🏝️ Benefits

• Fully remote team spanning the US, LATAM, Europe, and APAC.

• Flexible working conditions.

• Opportunity to make a significant impact from the very first day.

• A culture that promotes curiosity, transparency, and accountability.

• Collaboration with top-tier channel specialists.

• Opportunities for experimentation, cross-training, and professional growth.

• Emphasis on work-life balance.

• High performance is encouraged without excessive workloads.