Client Account Manager

This is a fully remote position, open to applicants in Canada, +1 more country.

📋 Description

• Provide guidance to a portfolio of high-value clients, aligning ZayZoon’s services with their business objectives and team requirements.

• Enhance account value by discovering opportunities to boost product utilization and long-term benefits.

• Facilitate business reviews and strategy sessions with key decision-makers.

• Manage intricate support inquiries and escalations by liaising with internal teams for resolution.

• Advocate for client feedback within Sales, Product, Marketing, and Customer Care departments.

• Offer insights, trial new offerings, and assist in refining processes.

• Cultivate enduring partnerships, retain clients, ensure account health, and create success narratives.

• Share best practices, maintain resources, conduct training sessions, and streamline workflows.

⛳️ Requirements

• Minimum of 2 years in a client-facing position, focusing on relationship building, account growth, and maximizing client value from a product.

• Proven experience in managing a client portfolio, identifying upsell possibilities, and working with internal teams to resolve issues.

• Demonstrated success in creating and implementing adoption plans with measurable outcomes.

• Capability to transform data into straightforward, actionable recommendations for clients.

• Sound judgment to balance immediate client needs with long-term growth initiatives.

• Proficient in utilizing AI tools.

• Familiarity with CRM and ticketing platforms such as HubSpot, Intercom, or Jira.

• Must reside in Canada or the United States.

• Legal authorization to work in Canada is required upon application submission.

🏝️ Benefits

• Fully remote work environment.

• Flexible “You-do-You” time off program allowing up to 5 weeks of vacation.

• Comprehensive medical, vision, and dental coverage from day one for full-time employees.

• Enhanced mental health support.

• Wellness stipend.

• Inclusive parental leave top-up.

• Access to earned wages.

• Real-time salary market data.

• Supportive culture fostering lifelong learning.

• Company-wide bonus program.

• Significant investment in employee development.

• Commission opportunities.