Claims Team Lead – Property

This is a fully remote position, open to applicants in Florida, +1 more state.

📋 Description

• Oversee the property claims team and/or a number of technical operations staff.

• Manage workloads, deliver training, and assess individual claim activities.

• Offer technical and jurisdictional guidance on claims adjudication.

• Recognize trends, challenges, and issues, and suggest actions to address them.

• Update management on procedures and propose continuous process improvements.

• Coordinate projects alongside management.

• Collect, review, and analyze management reports, taking appropriate actions.

• Conduct quality assessments on claims.

• Serve as the secondary level of appeal for client and claimant issues, implementing final resolutions.

• Evaluate reserve amounts for high-cost and over-authority claims.

• Supervise third-party claims and review litigated, serious vocational rehabilitation, questionable, and sensitive claims.

• Maintain client communication and foster professional client relationships.

• Make recommendations based on claim status and provide written summaries as requested.

• Ensure that direct reports hold the necessary licenses in serviced jurisdictions.

• Assure claims files are accurately coded and thoroughly documented.

• Implement personnel policies and adhere to staffing and training standards.

• Conduct interviews, hiring, establish performance development plans, and manage performance discussions.

• Provide support, guidance, leadership, and motivation.

• Contribute to the organization's quality programs.

• Perform additional duties as assigned.

⛳️ Requirements

• Bachelor's degree from an accredited college or university is preferred.

• Relevant licenses as required.

• Professional certifications applicable to the line of business are preferred.

• A minimum of six (6) years of claims experience or an equivalent combination of education and experience.

• Comprehensive knowledge of claims management processes and procedures across multiple product lines.

• Exceptional oral and written communication skills, including proficiency in presentations.

• Proficient in PC usage, including Microsoft Office applications.

• Strong leadership, management, and motivational skills.

• Analytical and interpretive abilities.

• Excellent organizational skills.

• Strong interpersonal skills.

• Exceptional negotiation skills.

• Capability to work collaboratively in a team environment.

• Ability to meet or surpass Performance Competencies.

• Capacity to manage work-related stress and multiple priorities at once.

• Ability to meet deadlines.

• Competent in keyboarding; travel may be required.

🏝️ Benefits

• Work-life balance.

• Reasonable accommodations when applicable and appropriate.

• Equal opportunity workplace.

• Drug-free workplace.