Claims Team Lead – Auto, Property Damage, Bodily Injury

This is a fully remote position, open to applicants in Iowa, +3 more states.

📋 Description

• Oversee various teams of examiners and technical personnel managing liability claims

• Track the workloads of colleagues and their individual claim activities

• Deliver training and provide technical/jurisdictional guidance on claims adjudication

• Maintain diaries related to team claims, including those that are complex or involve high exposure

• Identify trends, challenges, and issues while recommending appropriate courses of action

• Coordinate management projects and ongoing process improvement initiatives

• Gather, assess, and analyze management reports, taking necessary actions

• Conduct quality assessments of claims to ensure compliance with audit, service contract, and quality standards

• Serve as the second-level appeal for client and claimant concerns, implementing final resolutions

• Review reserves for high-cost and over-authority claims

• Monitor third-party, litigated, serious vocational rehabilitation, questionable, and sensitive claims

• Maintain communication with clients, foster professional client relationships, and provide claim recommendations along with written summaries

• Ensure that direct reports hold the appropriate licenses in serviced jurisdictions

• Confirm that claims files are accurately coded and sufficiently documented

• Implement personnel policies and uphold staffing standards

• Interview, hire, and create performance development plans

• Conduct performance discussions with colleagues while providing leadership, guidance, and motivation

• Support the organization's quality initiatives

• Perform additional duties as assigned

⛳️ Requirements

• A minimum of six (6) years of claims experience or a comparable combination of education and experience, including at least two (2) years in a claims supervisory role

• Bachelor's degree from an accredited institution is preferred

• Required licenses as necessary

• Professional certifications relevant to the line of business are preferred

• Comprehensive knowledge of claims management processes and procedures across multiple product lines

• Exceptional oral and written communication skills, including presentation abilities

• Proficient in PC applications, including Microsoft Office products

• Strong leadership, management, and motivational capabilities

• Strong analytical and interpretative abilities

• Excellent organizational skills

• Strong interpersonal skills

• Outstanding negotiation skills

• Ability to collaborate effectively within a team environment

• Capability to meet or exceed Performance Competencies

• Competence in performing keyboarding tasks on a computer

• Adequate hearing, vision, and speaking abilities

• Clear and conceptual thinking skills; excellent judgment and discretion; ability to meet deadlines

🏝️ Benefits

• Work-life balance

• Caring culture

• Career growth opportunities

• Diversity, equity, and inclusion workplace

• Drug-free workplace