Claims Supervisor

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Oversee a team of Claims Representatives and Claims Support Specialists.

• Assess automobile claim investigations and overall file management.

• Offer claim-handling advice and guidance to team members.

• Ensure claims are processed in accordance with company standards, industry best practices, and relevant regulations.

• Determine, recommend, and authorize suitable settlement and payment authority.

• Monitor the quality and precision of the claims work produced by the team.

• Ensure the team achieves set performance, service, and quality objectives.

• Foster a robust training and development atmosphere within the Claims Department.

• Provide timely coaching, feedback, recognition, and performance documentation.

• Assess employee performance and collaborate with Human Resources on personnel actions as necessary.

• Aid in the identification, recruitment, hiring, and development of top talent.

• Support employee scheduling, time-off requests, and work shift coordination.

• Assist in the ongoing operations of the Claims Department.

• Uphold established claims policies, procedures, systems, and workflows.

• Identify opportunities for process and system enhancements and present recommendations to management.

• Raise issues or concerns that may adversely affect the Claims Department or the company.

• Ensure adherence to relevant state and federal laws, Department of Insurance mandates, carrier requirements, and company policies.

• Maintain confidentiality regarding sensitive employee and company information.

⛳️ Requirements

• Minimum of 3 years experience in Property & Casualty insurance.

• Proficient in handling automobile property damage, injury, and subrogation claims.

• Comprehensive understanding of insurance industry practices, standards, regulations, and terminology.

• Capability to review claims and deliver clear handling recommendations and guidance.

• Strong analytical, problem-solving, and decision-making abilities.

• Competence in managing multiple priorities in a high-volume, fast-paced setting.

• Excellent interpersonal, communication, and customer service skills.

• Strong organizational abilities and meticulous attention to detail.

• Proficiency in Windows and Microsoft Office applications.

• Ability to successfully pass a background check.

🏝️ Benefits

• Exempt full-time employment.

• Reasonable accommodations for qualified individuals with disabilities and sincerely held religious beliefs and practices.

• Commitment to equal opportunity and an inclusive workplace.