Claims Manager – Rental Vehicle

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead, mentor, and develop Team Leads and adjusters; conduct regular one-on-one meetings, establish objectives, and perform performance evaluations.

• Take ownership of team metrics related to cycle time, severity, reserve accuracy, litigation rates, and file quality.

• Authorize reserves and settlements within designated limits; escalate significant exposures with a well-defined recommendation.

• Oversee hiring, onboarding, staffing levels, workload distribution, and succession planning.

• Facilitate the team’s weekly and monthly business reviews, reporting results, risks, and action items to the VP.

• Act as the primary day-to-day contact for carriers, clients, and program managers; address audits and corrective action requests.

• Ensure adherence to client directives, regulations, and internal SOPs; implement quality assurance and coaching programs.

• Evaluate aging inventory, high-exposure files, and litigation matters with leads and initiate action plans.

• Collaborate with Legal, SIU, Finance, Training, and Product teams to enhance processes, technology, and cost-efficiency.

• Oversee vendor relationships, panel counsel, as well as manage the team’s budget and expense objectives.

⛳️ Requirements

• Candidates must reside in a qualifying U.S. state throughout their employment.

• Applicants from California, Alaska, Hawaii, U.S. territories, or outside the United States are not eligible for hire.

• A minimum of 8 years of claims experience, with at least 3 years in a supervisory role overseeing a team of leads.

• Strong expertise in commercial auto or rental vehicle claims, covering BI, APD, and litigation.

• Proven track record in performance management, quality assurance, and financial results.

• Exceptional client-facing, written, and analytical skills; comfortable working with data and dashboards.

• A Bachelor’s degree is required.

• AIC, CPCU, juris doctor, or equivalent qualifications are advantageous.

• Active adjuster license: must have a resident-state license where applicable, or a Designated Home State (DHS) license otherwise.

• Willingness to obtain any additional required licenses within 60 days, including state testing.

🏝️ Benefits

• Comprehensive health insurance package with nationwide coverage, including vision and dental.

• 401(k) retirement plan with employer matching contributions.

• Competitive paid time off (PTO) policy.

• Generous family leave policy after 8 months of continuous employment.

• Fully remote (home-based) position designed to enhance work-life balance.

• Apple laptop, large secondary monitor, and other quality-of-life equipment as needed.