Claims Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a team of adjusters managing a diverse portfolio of accounts and lines of business, including general liability and commercial property.

• Consistently achieve or surpass goals while effectively overcoming challenges.

• Establish and uphold best practices for claim intake, investigation, evaluation, settlement, and recovery processes.

• Monitor and analyze claims data to pinpoint trends, patterns, and opportunities for process enhancements.

• Ensure the team aligns with client and customer expectations regarding the claims process.

• Act as a resource for handling escalated claims.

• Guarantee the accuracy and sufficiency of all aspects related to claim reserving.

• Develop and execute strategies aimed at mitigating fraudulent claims while ensuring compliance with legal and regulatory standards.

• Cultivate a positive work environment that promotes teamwork and encourages professional growth and development.

• Implement performance management practices; attract, hire, retain, and provide comprehensive training.

• Collaborate with Account Management, Compliance, and Claim Operations on complex or escalated claims-related matters.

• Maintain strong relationships with policyholders, agents, brokers, and legal representatives.

• Prepare and deliver claims reports, metrics, and analyses to clients and customers; offer insights on claim trends and loss mitigation strategies.

⛳️ Requirements

• Candidates must reside in an eligible U.S. state during their employment.

• Hiring is not available for candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States.

• Must possess an active insurance adjuster’s license from a designated home state.

• Bachelor's degree in insurance, business administration, or a related field is required.

• Relevant certifications such as CPCU or AIC are advantageous.

• Over 10 years of experience in insurance claims management across multiple lines of business, ideally including property, general liability, and/or auto with bodily injury expertise.

• At least 5 years of management experience, preferably in a remote setting.

• Comfortable with technology and capable of evolving claims systems and processes to enhance efficiency and outcomes.

• Proven commitment to quality, accuracy, and meticulous attention to detail.

• Strong integrity, ethics, and accountability in managing confidential and sensitive information.

🏝️ Benefits

• Comprehensive health insurance package with nationwide coverage, including vision and dental.

• 401(k) retirement plan featuring employer matching.

• Competitive paid time off policy.

• Generous family leave policy after 8 months of continuous employment.

• Flexibility to work from anywhere to support a healthy work-life balance.

• Provision of an Apple laptop, large second monitor, and other quality-of-life equipment as needed.