Claims Manager

This is a fully remote position, open to applicants in Florida.

📋 Description

• Supervise, track, report on statuses, and facilitate the resolution and settlement of claims.

• Coordinate the reporting and advocacy of commercial property and casualty insurance claims.

• Participate in coverage review and analysis.

• Prepare requests for coverage reconsideration.

• Organize and schedule quarterly Claims Strategy Discussions with insurer adjusters and/or Claims Account Executives and clients.

• Maintain relationships with clients.

• Analyze loss data to derive claims metrics.

• Advocate for the adjustment of property, general liability, workers compensation, professional liability, and other insurance claims.

• Identify potential coverage issues and offer policy interpretation.

• Review and create rebuttal responses to Reservation of Rights and Coverage Declinations.

• Examine Proofs of Loss and Statements of Loss for both Personal Lines and Commercial Lines claims.

• Monitor carrier investigations, claim evaluations, settlements, reserving accuracy, and claim payments, including CAT claims.

• Provide claim statuses, analyze settlement proposals, resolve coverage inquiries, and collaborate on claims strategy.

• Oversee select litigated claims, including management of defense counsel.

• Interact with clients, carrier/TPA adjusters, independent adjusters, public adjusters, experts, and internal team members.

⛳️ Requirements

• Property & Casualty or All Lines Adjuster License in the home state (mandatory).

• High school diploma or equivalent.

• Some college education is advantageous.

• Preferred professional designations include AIC, ARM, AINS.

• 5–7 years of experience in managing 1st and 3rd party property & casualty claims or Agency/Brokerage Claims Advocacy.

• Proficient in Microsoft Office Suite, Adobe Pro, and insurance agency management software (EPIC, AMS360).

• Excellent organizational skills and attention to detail.

• Strong written and verbal communication abilities.

• Proven proactive problem-solving and decision-making skills.

• Capability to achieve high performance goals and meet deadlines in a fast-paced environment.

• Ability to handle confidential information discreetly and adapt to competing demands.

• Strong emphasis on delivering high levels of customer/client service and responsiveness.

🏝️ Benefits

• Medical, vision, and dental coverage.

• 401(k) plan with company matching.

• Company-sponsored life insurance.

• Short-term disability (STD) insurance.

• Long-term disability (LTD) insurance.

• Paid Time Off (PTO) policy starting at 18 days per year.

• 10 paid holidays.

• 2 floating holidays.