Claims & Loss Analysis Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee assigned claims and loss analysis tasks in accordance with federal and state laws, as well as the requirements of investors, insurers, agencies, and the company.

• Supervise loan work queues and ensure that necessary claims and loss analysis milestones are achieved accurately and punctually.

• Conduct loss analysis assessments, reconcile cash flow, identify discrepancies, and ascertain if supplemental claims are warranted.

• Evaluate and confirm the accuracy, completeness, and policy compliance of claim submissions.

• Track unpaid claims, address exceptions, and resolve any outstanding issues.

• Investigate denied claims to identify root causes and coordinate corrective actions or supplemental filings.

• Analyze findings from supplemental claims and pinpoint opportunities for corrections, coaching, and process enhancements.

• Examine high-risk, escalated, or complex files and document findings, recommendations, and resolution efforts.

• Oversee exception and control reporting to recognize and mitigate risks, deficiencies, and compliance issues.

• Advise attorneys, investors, insurers, and internal business partners regarding claims requirements, timelines, documentation, and issue resolution.

• Keep track of cases, timelines, issues, and audits.

• Conduct portfolio-level analyses to discover trends, recurring problems, financial risks, and operational opportunities.

• Stay informed about regulatory requirements and guidelines from GSEs, investors, insurers, agencies, and the company.

• Monitor changes in regulatory and state laws affecting claims and mortgage servicing.

• Assist in the development and implementation of procedures to enhance the accuracy, efficiency, and compliance of claims and loss analysis.

• Support reporting, workflow metrics, KPIs, and quality control measures.

• Engage in first-line-of-defense control activities to ensure adherence to established controls.

• Maintain comprehensive documentation of claims, analyses, research, findings, and corrective actions.

• Collaborate with internal teams and external business partners on intricate issues.

• Contribute to team collaboration, accountability, operational excellence, and customer satisfaction.

• Assist with initiatives for process improvement and departmental projects.

⛳️ Requirements

• High School Diploma / GED is required.

• A minimum of 3 years of experience in mortgage servicing, with a focus on claims and/or loss analysis.

• Proven experience in identifying and resolving claims exceptions, denials, supplemental claims, and financial discrepancies.

• Preferred experience in First Line of Defense controls and operational risk management.

• Familiarity with workflow management, exception reporting, and KPI/performance reporting.

• Strong understanding of mortgage servicing claims processes, loss analysis, timelines, and financial reconciliation.

• Knowledge of federal regulations, state laws, and GSE/government, investor, insurer, and agency requirements.

• Experience with BKFS and BKFS Desktop Solutions is preferred.

• Strong analytical skills with the capability to investigate complex issues, identify root causes, reconcile financial data, and make sound judgments.

• Excellent organizational and time-management skills, capable of prioritizing multiple tasks while meeting tight deadlines.

• High attention to detail and a commitment to accuracy.

• Results-driven with the ability to adapt to evolving business needs and priorities.

• Outstanding interpersonal, verbal, and written communication abilities.

• Capacity to work professionally and effectively in high-pressure or escalated situations.

• Proven personal accountability and ownership of responsibilities.

• Proficient in Microsoft Windows, Word, Excel, Outlook, and web-based applications.

• Ability to work independently while also effectively collaborating with internal departments and external business partners.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Accidental Death coverage

• Long-Term Disability

• Short-Term Disability

• FSA

• HSA

• 401K

• Basic Life insurance

• Voluntary Life insurance

• Paid Parental Leave

• Performance-based bonus opportunity

• Remote / Work from home

• Continued investment in employees as valuable assets