Claims Coordinator

This is a fully remote position, open to applicants in Minnesota, +1 more state.

📋 Description

• Prioritize and manage intricate assignments to guarantee claims are positioned for success.

• Take ownership of files from Triage to Valuation services, appropriately adjusting efforts and collaborating as necessary.

• Oversee all tasks and actions essential for progressing claims to Contents Valuation.

• Provide appropriate and professional responses to both internal and external customers.

• Work collaboratively with all business units and queues within Enservio, focusing on Valuation and Inventory Services.

• Comprehend the requirements for specific claim handling and propose solutions to appropriately size the assignment.

• Comply with all relevant service levels.

• Collaborate closely with Adjuster Owners regarding accounts.

• Assist with special projects as assigned by management.

• Offer customer service through Live Chat and Hotline.

• Primarily concentrate on Commercial claims while also providing support for Personal lines claims.

⛳️ Requirements

• Proven ability to excel in a fast-paced, results-oriented environment with an emphasis on ongoing improvements in quality and process.

• Strong multitasking capabilities with the ability to collaborate effectively across teams throughout the day.

• Self-driven and proficient at maintaining high productivity levels in a remote working environment.

• Excellent written and verbal communication skills.

• Strong analytical, listening, and problem-solving capabilities.

• Proven time management skills with the capacity to meet stringent deadlines.

• Experience in efficiently resolving claims within defined service-level agreements.

• Ability to prioritize tasks and independently manage workload with a keen attention to detail.

• Comfortable making informed decisions with minimal supervision.

• Proficient in Microsoft Office Suite, particularly Excel; capable of quickly learning new applications and tools.

• 1-3 years of experience in customer service.

• Prior knowledge or experience in property and casualty claims is a plus, though not mandatory.

• Must be flexible to work various shifts, including late hours, based on business needs.

• Associate's or Bachelor’s degree preferred; equivalent experience will be considered.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health benefits, including medical, dental, and vision coverage.

• Flexible working hours and the option for remote work.

• Opportunities for professional development and career advancement.

• Supportive team environment and company culture.