Claims Assistant, Workers' Compensation

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Establish new workers’ compensation claims in both the system and physical files, ensuring all documentation is accurate and complete.

• Prepare, organize, and process benefit and medical payments as instructed by the Claims Examiner.

• Record work products and claim activities within the electronic claim file.

• Draft and print letters, benefit notifications, and labels.

• Provide administrative support including filing, faxing, sorting, photocopying, and organizing documents alphabetically.

• Relay important claim information to clients, legal representatives, medical and rehabilitation providers, and internal claims personnel.

• Handle incoming phone calls, take messages, and respond appropriately.

• Utilize computers, telephones, 10-key devices, fax machines, printers, and other office equipment effectively.

• Carry out additional tasks as assigned.

⛳️ Requirements

• High school diploma or GED is required.

• Minimum of one (1) year experience in the workers’ compensation claims field is preferred.

• Proficient typing skills with a speed of 45 words per minute.

• Familiarity with medical and legal terminology.

• Capable of alphabetizing and collating documents.

• Competent in using Microsoft Word.

• Ability to follow written and verbal instructions from multiple sources.

• Skilled in producing precise and detailed work.

• Excellent verbal and written communication abilities.

• Polite and professional telephone etiquette.

• Skilled in effectively prioritizing various projects and deadlines.

• Ability to work independently as well as collaboratively within a team.

• Capable of performing sedentary to light physical tasks, including actions such as stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, and engaging in repetitive wrist, hand, and finger motions.

🏝️ Benefits

• Comprehensive health insurance options.

• Retirement savings plan with employer matching.

• Paid time off and holidays.

• Opportunities for professional development and training.