Claims Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Resolve cargo claims with government/military, corporate, or individual customers within 30 days of receiving them.

• Manage customer expectations while conducting thorough investigations into claims.

• Review customer communications and the terms of client contracts.

• Gather information from all parties involved in the claims process.

• Assign repair firms to evaluate damages and carry out repairs as necessary, while controlling costs.

• Assess liability and charge back the appropriate entities based on the findings.

• Verify and investigate all elements of the claims submitted.

• Maintain accurate records to support decisions for approval or denial.

• Instruct repair firms to provide detailed inspection and repair reports.

• Evaluate claimed-item values and consider repair alternatives against cash-out options.

• Differentiate between pre-existing damage and damage incurred during transit.

• Review carrier liability and present settlement proposals to clients.

• Negotiate disputes related to initial offers and finalize settlements.

• Complete various projects as assigned.

⛳️ Requirements

• Associate or Bachelor's degree is preferred.

• A minimum of 1-3 years of experience in a Claims or Customer Service environment.

• Exceptional verbal, written, and problem-solving skills.

• Proficiency in personal computer use, including Microsoft Word and Excel.

• Must be organized and capable of managing multiple tasks simultaneously.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) plan.

• FSA/HSA options.

• Employer HSA matching contributions.

• Life and Disability Insurance.

• Paid Time Off.

• Volunteer Time Off.

• ID Theft Protection Plan.

• Comprehensive benefits package.