Claims Administrator

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Accurately log new claims and initiate the case file.

• Collect necessary supporting documents and follow up on any outstanding items.

• Provide claimants with updates on their progress at agreed-upon intervals.

• Collaborate with assessors, suppliers, and internal teams.

• Monitor claim status and escalate any issues causing delays.

• Maintain precise records for auditing and reporting purposes.

• Work from home during UK hours, specifically from 09:00 to 17:00 (11:00 to 19:00 SAST).

• Ensure the case file is complete and keep the claimant informed from the initial notification through to settlement.

⛳️ Requirements

• Experience in claims, insurance administration, or customer service in a case-based environment.

• Ability to manage detailed documentation effectively.

• Strong, clear, and empathetic communication skills, both written and verbal.

• Proficient with claims or CRM systems and adherence to structured processes.

• Reliable internet connection and a quiet space for working during UK hours.

• Familiarity with motor, property, or health claims is a plus.

• Knowledge of FCA-regulated environments is advantageous.

• Experience in handling complaints is a bonus.

🏝️ Benefits

• Fully remote work from home.

• Guidance on equipment setup.

• Comprehensive induction training.

• In-depth training on claims processes.

• Support from a team leader.

• Manageable caseload.

• Opportunities for career advancement into senior claims or complaints handling roles.