Claim Quality Assurance Supervisor – Material Damage

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead, mentor, coach, and develop a team comprised of Material Damage Specialists, Total Loss Adjusters, Salvage Specialists, and Field Appraisers.

• Oversee workload distribution and implement strategies to balance workloads, enhancing cycle times and operational efficiency.

• Perform file audits and quality reviews to guarantee compliance and consistency.

• Manage employee performance, develop plans for their growth, and conduct performance evaluations.

• Promote accountability, teamwork, training, and a culture of continuous improvement.

• Ensure claims are resolved accurately and promptly in accordance with company standards and industry best practices.

• Supervise the handling processes of total loss and salvage claims.

• Monitor claim quality and adherence to regulatory compliance.

• Ensure compliance with insurance codes, including vehicle inspection requirements post-repairs.

• Analyze operational performance metrics and implement necessary corrective measures.

• Develop, sustain, and enhance claims policies, procedures, workflows, and best practices.

• Create and maintain surveys for tow and storage charges to evaluate reasonable versus unreasonable fees.

• Identify opportunities for process improvements and system enhancements.

• Collaborate with leadership and IT teams to boost operational efficiency and automate workflows.

• Stay updated on state insurance regulations and industry developments.

• Support initiatives related to staff training, technical development, and claims education.

• Offer technical guidance and encourage professional growth.

• Generate correspondence, reports, and documentation related to claims.

• Provide leadership with updates on operational reporting and performance metrics.

• Escalate any risks, concerns, or operational challenges.

• Collaborate with Human Resources regarding attendance, performance, and employee relations issues.

⛳️ Requirements

• A minimum of 7+ years of experience in Property & Casualty insurance.

• Extensive experience in vehicle estimating.

• Significant background in handling property damage claims.

• Previous experience in leading, mentoring, and developing claims teams.

• In-depth knowledge of insurance industry practices, claims handling standards, regulations, and terminology.

• Experience managing high-volume workloads while upholding service and quality standards.

• Excellent leadership, coaching, and performance management capabilities.

• Strong analytical, organizational, and decision-making skills.

• Proficient in Microsoft Office Suite, claims systems, and Windows-based applications.

• Ability to successfully pass a background check.

• Capable of working efficiently in a fast-paced, paperless environment while handling multiple priorities.

• Preferred: Experience in Total Loss leadership.

• Preferred: Experience in salvage operations.

• Preferred: Background in Material Damage management or supervisory roles.

• Preferred: Experience with California claims handling.

• Preferred: Experience with multi-state claims handling.

• Preferred: Experience managing vendor relationships, repair facilities, and appraisal operations.

• Strong skills in leadership and team development.

• Expert knowledge in property damage and vehicle estimating.

• Excellent analytical and critical-thinking skills.

• Proven ability to manage competing priorities effectively.

• Strong communication and conflict resolution skills.

• Sound judgment and decision-making abilities.

• Exceptional organizational and planning skills.

• Commitment to excellence in customer service and quality outcomes.

🏝️ Benefits

• Fully remote work arrangement.

• Alternative work schedules may be applicable based on business requirements.