Civil Rights Specialist

This is a fully remote position, open to applicants in Alabama, +32 more states.

📋 Description

• Oversee the receipt, investigation, and resolution of cases related to discrimination in service delivery.

• Assist in conducting investigations of civil rights and language access complaints of lower to moderate complexity.

• Refer complex or moderate cases to Civil Rights Leadership for further action.

• Identify, assess, mitigate, and prevent risks associated with civil rights issues.

• Keep confidential documentation related to complaints, investigations, and resolutions.

• Monitor, analyze, and report on civil rights and language access complaints.

• Manage the collection and validation of patient demographic information.

• Aid in the preparation and submission of the Wisconsin State Civil Rights Compliance Plan.

• Contribute to the annual training of teammates on civil rights and provide targeted remedial training.

• Engage in enterprise-wide committees, workgroups, and civil rights initiatives.

• Maintain compliance files and documentation for audit purposes.

• Oversee the Civil Rights SharePoint site.

• Keep abreast of changes to relevant laws, regulations, rules, and policies.

• Collaborate with Clinical Risk, Patient Experience, Teammate Relations, and Patient Advocacy teams.

⛳️ Requirements

• A Bachelor’s degree in public health, public policy, legal studies, healthcare administration, or a related clinical field.

• A minimum of 3 years of combined experience in civil rights, disability rights, investigations, clinical or administrative healthcare, and policy/program development.

• Proficiency in analyzing, evaluating, and providing expert consultation on intricate civil rights, disability rights, and cultural equity matters.

• Excellent written and verbal communication abilities.

• Capability to investigate and address civil rights complaints through collaborative problem-solving, mediation, and informed decision-making based on policy.

• Proven cultural and racial competency.

• Expertise in multidisciplinary collaboration and managing various projects simultaneously.

• Familiarity with ADA, Section 1557, Title VI, and CMS requirements.

• Strong organizational, analytical, and problem-solving competencies.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

• Ability to learn and utilize EHR platforms, incident tracking systems, and compliance dashboards.

• Understanding of healthcare delivery systems, patient rights, and program implementation.

• Professional presentation skills and the ability to communicate effectively across all organizational levels.

• No relocation, sponsorship, or visa transfer options available.

• Preferred: 5 years of progressively responsible experience in civil rights, disability rights, healthcare equity, or related areas.

🏝️ Benefits

• Comprehensive Total Rewards benefits and well-being programs.

• Competitive compensation.

• Generous retirement offerings.

• Career development programs.

• Premium pay options such as shift and on-call pay.

• Incentive pay available for select positions.

• Opportunity for annual increases based on performance.

• Paid Time Off programs.

• Medical, dental, vision, life, and short- and long-term disability coverage.

• Flexible Spending Accounts for eligible healthcare and dependent care expenses.

• Adoption assistance and paid parental leave benefits.

• Defined contribution retirement plans with employer matching.

• Financial wellness programs.

• Educational Assistance Program.