Citrix Engineer

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Oversee, manage, and provide support for Citrix applications to facilitate daily operations and ensure service continuity/business continuity planning (BCP).

• Set platform standards, conduct capacity planning, implement patching and upgrades, perform health checks, troubleshoot availability and performance issues, resolve problems, and manage licenses.

• Create, deliver, and maintain desktop operating system and application images.

• Engage in testing, provision desktops, configure and manage policies, and carry out housekeeping for desktop images.

• Administer and support Citrix environments utilizing Citrix Studio, Director, and PVS.

• Take part in Citrix Disaster Recovery Tests to support mission-critical IT service continuity/BCP planning.

• Educate desk-side support teams on end-user Virtual Desktop Infrastructure (VDI) support responsibilities.

• Address escalated user tickets (L3 support).

• Contribute to root cause analysis along with related documentation and communication.

• Complete assigned tasks and projects adhering to IT policies and procedures with minimal supervision.

• Provide off-hours support for emergency situations.

• Attend meetings, compliance activities, and job-related training sessions.

• Perform additional duties as assigned by the supervisor.

⛳️ Requirements

• Bachelor’s degree or over 11 years of progressive work experience in Information Technology relevant to this position.

• More than 7 years of IT experience in a medium to large IT enterprise with established policies and procedures.

• At least 5 years of experience with Citrix XenApp and XenDesktop, ideally in versions CVAD 240x.

• A minimum of 5 years of experience deploying and managing Virtual Desktop Infrastructure (VDI) using Citrix PVS and MCS.

• Over 5 years of experience with Citrix Studio, Director, and Citrix profile management.

• At least 5 years of experience with Microsoft Windows OS versions 10 and 11, along with remote desktop management tools such as LogMeIn.

• More than 5 years of experience with Citrix NetScaler (ADC) appliances, both virtual and physical.

• Experience in configuring Azure desktops and their management.

• Solid understanding of Citrix platform disaster recovery capabilities, deployment, and support.

• Good knowledge of Active Directory, Windows 10, 11, and related Microsoft tools such as SCCM.

• Familiarity with IT networks (LAN, WAN), routers, switches, etc.

• Strong technical knowledge, robust work ethic, and excellent analytical and problem-solving abilities.

• Capability to swiftly comprehend new concepts and acquire new skills.

• Ability to follow documented standards and procedures, including change management, incident management, and problem management.

• Proficient in collaborating with vendor hardware and software engineers to escalate investigations and resolve issues.

• Capacity to work independently as well as part of a global team in an effective and collaborative manner.

• High level of energy, accountability, initiative, and creativity.

• Excellent written and verbal communication abilities.

• Availability to provide off-hours support for emergency situations.

• Willingness to travel 5% - 10% of the time.

🏝️ Benefits

• Comprehensive benefits package including Health, Dental, Vision, Life Disability, 401k with matching contributions, and flexible spending accounts.

• Employee Assistance Programs and additional resources for work/life balance.

• Referral bonuses and tuition reimbursement opportunities.

• Flexible Paid Time Off (PTO).

• Volunteer Time Off to support community initiatives.

• Opportunities for career advancement through on-the-job training, certification support, and continuing education reimbursement.