Child Support Call Center Agent

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage incoming calls for the New Jersey Department of Human Services Office of Child Support

• Address telephone inquiries and concerns in accordance with established procedures and guidelines

• Provide answers regarding child support payment history and account details

• Reset personal identification for callers who are unable to self-serve via the Interactive Voice Response system

• Collect information, investigate and resolve inquiries, and document customer interactions

• Review and interpret documents on file

• Retain and utilize a significant amount of information

• Professionally handle escalated calls

• Communicate suitable resolution options in a timely manner

• Assess customer needs and inform them about available services and resources

⛳️ Requirements

• High School diploma or GED

• Background check and drug screening are required

• 2 years of experience in a high-volume call center or customer service environment

• Proficiency in computer systems with knowledge of data entry and database documentation

• Minimum typing speed of 30 WPM

• Dual screens/monitors are necessary

• Personal equipment is required; Mac devices are not compatible

• Internet speed must be at least 400 Mbps

• Intel Core i5 or higher, or AMD Ryzen 5 5000 or higher

• Laptop or desktop with a screen size of 14” or greater; external monitor of 20” or larger is recommended

• Operating system must be Windows 10 OS 64 bit

• Minimum RAM requirement is 8 GB; 16 GB is recommended

• Ethernet cable must be 50 feet or longer

• Two screenshots are needed for approval to work from home

• Bilingual applicants in English and Spanish will receive the bilingual pay rate

🏝️ Benefits

• Benefits commence from day one (medical, dental, vision) for eligible positions

• Paid time off and holidays

• Paid training sessions

• Opportunities for career growth and advancement

• A supportive and inclusive work environment

• Health insurance coverage

• Optional dental and vision programs

• Life and disability insurance

• Retirement savings plan

• Paid holidays

• Paid time off (PTO) or vacation and/or sick leave

• Potential bonuses or incentives based on business needs