Child Support Call Center Agent

This is a fully remote position, open to applicants in Alaska, +7 more states.

📋 Description

• Address inbound telephone inquiries and concerns following established procedures and guidelines.

• Provide information regarding child support payment histories and account details.

• Assist callers in resetting their personal identification when they are unable to navigate the Interactive Voice Response system independently.

• Collect information, investigate and resolve inquiries, while documenting customer interactions.

• Review and interpret documents on file.

• Retain and utilize a substantial amount of information.

• Professionally manage and respond to escalated calls.

• Communicate resolution options to customers in a timely manner.

• Assess customer needs and inform them about available services and resources.

• Respond to inquiries for the New Jersey Department of Human Services Office of Child Support through inbound calls.

⛳️ Requirements

• High School diploma or GED is required.

• Background and drug screening are mandatory.

• Minimum of 2 years of experience in a high-volume call center or customer service role.

• Proficient in computer systems with knowledge of data entry and database documentation.

• Typing speed of at least 30 WPM.

• Requirement for two screens/monitors.

• Must possess own equipment; Mac devices are not compatible.

• Internet speed of at least 400 Mbps is necessary.

• Processor requirement: Intel Core i5 or higher, or AMD Ryzen 5 5000 or higher.

• Laptop or desktop must have a screen size of 14 inches or larger; external screens of 20 inches or more are recommended.

• Operating system must be Windows 10 64-bit.

• At least 8 GB RAM is required; 16 GB is recommended.

• An Ethernet cable of 50 feet or longer is required.

• Proficiency in English and Spanish is needed for bilingual roles.

🏝️ Benefits

• Benefits begin from day one (medical, dental, vision) for eligible positions.

• Paid time off and holidays are provided.

• Paid training opportunities are available.

• Opportunities for career growth and advancement.

• A supportive and inclusive work environment.

• Health insurance coverage is offered.

• Voluntary dental and vision programs are available.

• Life and disability insurance is provided.

• A retirement savings plan is offered.

• Paid holidays are included.

• PTO or vacation and/or sick time is provided.

• Potential bonuses or incentives based on business needs.